• Compile, edit, and insert materials into the newspaper• Create and distribute semiweekly newsletters• Manage social media accounts and generate content• Maintain accountability across all facets of the business• Streamline processes through coded automation

• Established a new AR system and reduced past due accounts by 73% in the first 3 months• Distributed monthly account statements and established terms with contractors• Supervised staff to maximize productivity• Proofread all outgoing materials and ensured quality and accuracy• Created, documented, and trained staff on new procedures• Managed client care in person and via telephone

• Prioritized jobs and managed company schedules • Ensured all accounting and bills were current• Created, itemized, and sent invoices and estimates• Provided initial contact for all client inquiries and needs• Trained office staff on procedures and CRM software

• Scheduled appointments for multiple locations in person and via telephone• Promoted the company and generated leads at third-party events• Prioritized tasks while keeping a strict schedule• Screened resumes for candidates and scheduled interviews• Ensured all client paperwork was current and accurate• Trained office staff on office procedures and CRM software

• Interviewed project directors for spotlight articles• Transcribed interviews to ensure accurate quotations• Wrote and edited articles on current grant projects