Regularly assessing office productivity and making team adjustments as needed.Coached and mentored commission-based staff on how to meet and exceed goals.Researched and upgraded the internal communication and EMR platform, increasing office productivity and created an annual savings of $7,500 in transaction and phone system fees.Analyzed and optimized operations including bookkeeping, payroll, supplies, and other clerical services.

Compiled, tracked, and analyzed KPIs to surpass business goals from previous years.Managed daily operations using Nextech and increased scheduled appointments by 22%.Generate monthly/quarterly reports to track profitability and payroll for our monthly W2 contracted Pathologist.Implemented office and financial policies to make the schedule more efficient.Maintained a positive relationship with other clinic’s physicians to receive referrals.Responsible for all billing, coding,… Show more Compiled, tracked, and analyzed KPIs to surpass business goals from previous years.Managed daily operations using Nextech and increased scheduled appointments by 22%.Generate monthly/quarterly reports to track profitability and payroll for our monthly W2 contracted Pathologist.Implemented office and financial policies to make the schedule more efficient.Maintained a positive relationship with other clinic’s physicians to receive referrals.Responsible for all billing, coding, and verifying benefits for insurance patients. Show less

Internally promoted after receiving an excellent performance evaluation and was recommended for the EA position. Managed duties for both the Executive Assistant and Human Resources Generalist.• Broad range of HR functions, including recruiting and onboarding employees, administering benefits, overseeing disciplinary action, and managing HR records.• Interpreted, explained, and enforced HR policies to keep staff in compliance with standards.• Provided support to upper management on… Show more Internally promoted after receiving an excellent performance evaluation and was recommended for the EA position. Managed duties for both the Executive Assistant and Human Resources Generalist.• Broad range of HR functions, including recruiting and onboarding employees, administering benefits, overseeing disciplinary action, and managing HR records.• Interpreted, explained, and enforced HR policies to keep staff in compliance with standards.• Provided support to upper management on various HR related topics.• Processed and maintained all leave of absence/FMLA requests for employees.• Coordinated with directors and supervisors to create monthly board meeting packets.• Digitized the monthly board meetings using Director Point.• Liaison for the Executive Director maintained calendar and meeting schedules. Show less

• Monitor the daily schedule, confirm and follow up on appointments• Ensure all paperwork and financial arrangements are properly documented and maintained • Handle pharmaceutical and retail sales

• Implemented new and improved current processes which allowed the clinic to run more efficiently • Created job descriptions for Front Desk Receptionist and Veterinarian Technician positions • Interviewed potential candidates and hired and trained new employees • Established a New Employee Orientation and Onboarding program• Ensure all paperwork and financial arrangements are properly documented and maintained • Handle pharmaceutical and retail sales

• Assist with the preparation of jury trials• Collaborate with clients to set up appointments and take messages • Convert all paper files into electronic storage

• Internally promoted after receiving the highest ratings for reliability and customer services • Inquired about customer experiences and responsible for eliminating any complaints in a professional manner • Handled customer transactions while conversing and maintaining a positive customer experience • Retained extensive knowledge of the store and various products

Key responsibilities included maintaining the Modelemi website ensuring the content was up to date, such as upcoming photo shoot schedules and career opportunity postings. To ensure that members were representing the Modelemi brand in a positive manner and following company policies, I monitored the 650-member accounts. In addition to website maintenance and monitoring member accounts, I also utilized various social media platforms