Madison Shields Email & Phone Number

Promoted to team lead within 5 months of being employed at AmazonTeam Subject Matter expert for when other HR members needed help with answering a case.Managed high volume of calls from employees and notating their concerns and or needs.Taking escalated calls and de-escalating the issue.Opening a leave of absence case for employeesTrouble shooting any pay issues for employees while the employee is on leaveReviewing documentation for employees medical leaves and making the decision whether to approve, deny or canceling their case.transferring employees to the correct departments.Maintaining employee informationOpening tickets to fix employees time errors or unpaid time off if they need to be excused from workViewing employees schedules and clock in times and clock out timesConfidentialityIndependenceVerbal communicationTeamworkDetecting if a document was fraud and sending the case over to a fraud department.

Managed high volumes of correspondence with clients via multi-lined phone systems, email, and chat; served 150+ clients dailyCommunicated effectively with clients to identify needs, answer questions, and provide one-call conflict resolutionDeveloped extensive, ongoing knowledge of industry standards for purchasing, shipping, and delivery; drove customer/member engagement, increased sales, and improved client retentionNavigated/toggled multiple computer applications to research mutually beneficial solutions to client problemsIdentified underperforming areas; improved quality/productivity percentages and increased employee productionServed as mentor to team members; provided coaching/insight on policies and procedures to help meet company objectivesTaking escalated calls and de-escalating the issue

Managed high volumes of correspondence with clients via multi-lined phone systems, email, and chat; served 150+ clients dailyCommunicated effectively with clients to identify needs, answer questions, and provide one-call conflict resolutionDeveloped extensive, ongoing knowledge of industry standards for purchasing, shipping, and delivery; drove customer/member engagement, increased sales, and improved client retentionNavigated/toggled multiple computer applications to research mutually beneficial solutions to client problemsIdentified underperforming areas; improved quality/productivity percentages and increased employee productionServed as mentor to team members; provided coaching/insight on policies and procedures to help meet company objectivesTaking escalated calls and de-escalating the issue.

Menifee, California, United States

Scheduling service calls for residential electrical needs.• Printing out plans and doing take off on plans for the Project Estimator.• Making project folders and scheduling bid due dates.• Scheduling for equipment to be on project sites for the project workers.• Sending out electrical schedule and numbers to our vendors to get bids for material costs.• Printing out submittals for Project manager.• Getting all information for the Project Foreman and sending it to him, Project address and information, Project Manager's information, superintendent's information, start date, start time, etc.• Scheduling project walk throughs• Scheduling for OSHA meetings to get certificates if needed.• Typing out Panel schedules.• Entering bills from vendors.• Requesting and receiving Conditionals from vendors.• Opening job accounts with vendors• Accounts receivable• Accounts payable• Working with Micros Soft Word and Excel• QuickBooks• Working with Drop Box• Pulling City Permits• Obtaining business License through the city for projects.