Madison Small Email and Phone Number

Build and maintain social media content through Instagram reels, stories, and posts with reach of 8000+ monthly viewers.Research and create custom travel recommendations for clients traveling domestically and internationally.Compiled, wrote, and published Intentional Traveler Guide to Provo with sales placement in multiple brick and mortar stores.Launched A Life She Loved blog with dozens of travel accommodation, activity, and product recommendations to enhance readers' travel experience.Collaborated with several product, event, and hospitality brands to create engaging social media content. Brands included Owala (water bottles), Old Monterey Inn (CA), Kualoa Ranch (HI), Polynesian Cultural Center (HI), 73 Milton B&B (New Zealand), and more.Consulted multiple clients regarding their dream travel experiences, researching and compiling proposals for activities, transportation, and housing options according to their group needs and goals.

Created and executed recruitment plan for 3000+ young adult summer staff members, including recruiting events, social media plan, and mass advertising campaigns.Interviewed 300+ summer staff members in group and two-on-one interview format.Created and executed 10 in-person and hybrid training conferences for 2000+ summer staff members in the US and Canada.Trained 40+ full-time and student staff members on recruiting booth setup and presentation expectations.

Restocked, organized, and back stocked product delivered daily for kitchen housewares department. Updated product price changes, clearance items, and product displays as required by visual merchandising schedule. Found, picked, and sorted items for 80-100 pickup orders and 50+ ship orders per day. Practiced excellent customer service with store guests at all times. Fulfilled special assignments from manager including new employee training, seasonal product display design, and periodic shift logistics management.

Sorted, scanned, and packed items for more than 500 orders per day. Problem solved issues with bar codes, missing and damaged items, and sizing for individual orders. Maintained a rigorous items-packed quota throughout shift. Followed strict COVID-19 social distancing, face mask, and sanitation protocols to maintain health safety.

Assisted members of a luxury travel club with the highest level of professionalism with their travel plans and arrangements (fluently in both English and Spanish).Curated 50+ trip proposals highlighting and upselling property inventory according to client needs and specifications.Closed 20+ new member sales through referrals and website lead discovery.Communicated with Inspirato club members, fellow team members, managers, and leadership from various departments clearly and effectively. Arranged amenities and ensured top-level luxury guest experience with hotels and on-site concierges to ensure the highest level of service and hospitality for clients. Worked with efficiency and flexibility through multiple product updates and team transitions in a short amount of time.

Managed 6 office-sponsored events reaching 800+ students and teachers. Managed marketing, room reservations, hotel accommodations, and catering for 2 business language competitions reaching 400+ university and high school students. Organized event layout and staff scheduling for 3 office promotion events reaching 200+ students and teachers. Arranged decor, RSVP management, and catering for certificate awards dinner for 50+ students.

Provided excellent customer service through individualized assistance and communication as team member of world-renowned resort. Prepared, served, and cleaned barbecue dinner and concessions for 5000+ theatre guests.

Organized Campus Showcase information fair for 500+ BYU faculty and staff attendees.

Hosted over 20 campus tours and special events for 200+ religious and international dignitaries. Answered 15+ phone calls per day for tour reservations and campus inquiries. Managed hourly tour schedules for 4 campus tour guides.

Full-time proselyting missionary teaching in the Spanish language. Managed 3 different groups of 6 to 8 other female missionaries for over 7 months. Trained 3 new missionaries for a total of 7.5 months (1.5 to 3 months each). Developed fluent second-language communication and teaching skills, planned 3 to 4 customized lessons per day, learned empathizing and teamwork skills, and maintained professional representation of the Church organization.