- Manage a portfolio of 40+ higher ed clients - Generate SEO-driven copy for Google search and display ads- Create engaging content for social media ads (Reddit, LinkedIn, Meta, etc.), landing pages, email marketing campaigns, and sales demos- Assist with quality assurance by editing other writers’ creative content and testing emails via a third-party platform

- Social media manager overseeing content and creative planning - Copywriter for ads, newsletters, websites, and social posts- Miscellaneous operational support (project research, merchandise orders, building Shopify websites, etc.)

- Authored LinkedIn and blog posts- Wrote copy for surveys, emails, event invitations, and other project-related deliverables - Served as a liaison for the account and creative teams by owning copy doc creation and version control - Co-authored supporting documents for client events- Compiled industry and competitor research reports to engage potential clients

- Client liaison and case manager- Delegated tasks to team members to expedite production and execute client requests - Prepared and gathered information for advisor’s 10-12 weekly client meetings - Tracked 20+ investment and insurance opportunities each month, and reported on progress during weekly meetings- Managed all client outreach- Handled late payments, account opening forms, beneficiary changes, policy updates, and trade requests

- Lead trainer for all incoming team members- Assessed staffing needs nationwide, and managed 300+ hiring requisitions in over 16 states- Conducted virtual hiring events producing 30+ applicants, and matched appropriate candidates with job opportunities - Sourced and maintained a vast pipeline of prospective employees, interviewing 200+ candidates a month - Assisted 20+ new employees with all onboarding tasks on a weekly basis, including drug test registration, background checks, and paperwork, which reduced the hiring process from 7-14 days to 5 days

- Wrote privacy and physical security policies to comply with laws and regulations- Implemented company-wide security awareness training campaigns - Activated monthly vulnerability scans to identify product flaws, assigned projects to developers to fix the flaws, and generated various reports to deliver final results to executive committee and clients - Responsible for completing client and vendor due diligence questionnaires through both independent research and collaboration with other departments

- Monitored clients' social media presence through media analytics using Cision - Designed promotional emails and flyers using Constant Contact- Coordinated with various news networks to organize paid programming opportunities for clients- Created and maintained spreadsheets to track popularity and frequency of CE’s (Catholic Extension) broadcasted episodes- Scheduled social media posts for boss and clients, including shoutouts to sponsors and invitations to promotional events- Assisted in coordinating fundraising events for CASA (Court Appointed Special Advocates)

- Trained 8+ new team members every summer for three seasons - Supervised 6+ team members per shift- Delegated jobs and projects to my team- Received deliveries and managed inventory- Operated company golf carts, pressure washers, backpack blowers, and garbage compactor- Planned schedules - Conducted training sessions and was featured in employee training videos