Administrative Specialist
CurrentAs an administrative specialist in the colorectal and pelvic reconstruction department I act as the intakespecialist as well as the insurance specialist. I am the starting point for every new patient and familythat our department welcomes. I make first contact with families, so making a good impression andmaintaining great customer service skills is very important.Duties include:• Medical charting using Epic• Knowledge of Epic• Confidentiality• Time management• Scheduling• Collaboration with medical staff along with other departments to achieve best outcome for family andpatient• Phone calls• Emails• Assist with interviewing and hiring of new employees• Organization• Research data• Data entry and tracking• Maintain and retrieve patient records• Ability to multitask and manage multiple deadlines for multiple tasksInsurance duties include:• Submit prior authorizations for surgical procedures• Submit appeals for denials• Management of caseload• Knowledge of insurance company portals• Knowledge of medical records and cpt codes• Maintain an accurate schedule for claims• Effectively communicate with clinical team, family and insurance company• Determine eligibility
