• Manage e-mail inboxes and phone loops, reporting out on metrics and listening to VOC while striving for maintaining a positive NPS score• Manage returns and order requests for the channel sales of the CPDI sector • Lead continuous process improvement projects• Work cross-functionally with other teams within the sector to ensure success of the business and achieve customer commitments.• Perform contract review of all orders for customer requirements to ensure that the team… Show more • Manage e-mail inboxes and phone loops, reporting out on metrics and listening to VOC while striving for maintaining a positive NPS score• Manage returns and order requests for the channel sales of the CPDI sector • Lead continuous process improvement projects• Work cross-functionally with other teams within the sector to ensure success of the business and achieve customer commitments.• Perform contract review of all orders for customer requirements to ensure that the team processes orders per negotiated requirements. • Accountable for ensuring orders are received into the SAP ERP system while also monitoring the flow of orders through EDI Workflow and Power BI.• Ensure the proper flow and approval of credits, RMAs, freight and customer satisfaction.• Demonstrate ability to collaborate cross-functionally and across teams, within Tech Support, Customer Service, Sales, Product Management and other functions, as needed Show less

Using my leadership capabilities to oversee the Order Administration team, I ensure the optimization of efficiency within our department. With my knowledge of AS400, Excel, Word, Teams, and Outlook, I work hard to complete all tasks with distinction, while using resourcefulness and organization to push my department to achieving success.• Head Quote to Cash business process owner for SAP ERP Implementation.• Assisted in merging my department with the Eaton Order Management team and… Show more Using my leadership capabilities to oversee the Order Administration team, I ensure the optimization of efficiency within our department. With my knowledge of AS400, Excel, Word, Teams, and Outlook, I work hard to complete all tasks with distinction, while using resourcefulness and organization to push my department to achieving success.• Head Quote to Cash business process owner for SAP ERP Implementation.• Assisted in merging my department with the Eaton Order Management team and organized the combined team structure to assist in giving the customer the most ideal experience• Trained all quote to cash teams on SAP to ensure a smooth implementation• Managed returns and order requests for Tripp Lite domestic sales• Monitored e-mail inboxes and phone loops to ensure customer satisfaction• Took charge of any escalations within order administration• Worked cross-functionally with other Tripp Lite teams to develop new ways to complete previous processes within the new system and find gaps in those processes Show less

• Supervised all employees in the completion of their daily tasks for order and return entry, e-mail requests, and phone calls• Ensured the proper allocation of new stock and distribution of e-mails from the Order Administration inbox.• Facilitated escalated issues with tracking, lost packages, and general customer complaints.• Identified and resolved any newly arisen problems with speed and distinction.• Assisted in the EDI migration from AS400 to SAP• Utilized AS400 in… Show more • Supervised all employees in the completion of their daily tasks for order and return entry, e-mail requests, and phone calls• Ensured the proper allocation of new stock and distribution of e-mails from the Order Administration inbox.• Facilitated escalated issues with tracking, lost packages, and general customer complaints.• Identified and resolved any newly arisen problems with speed and distinction.• Assisted in the EDI migration from AS400 to SAP• Utilized AS400 in order to maintain pricing files, add customer master accounts, systematically ship and invoice orders, systematically receive and credit returns, and maintain CMIR tables for EDI customers.• Business process owner for the Order Administration department and head business process owner communicator for Tech Support and International Service SAP ERP Implementation and Eaton acquisition changes. Show less

• Learned the inner workings of Order Administration while mentoring current and new department employees.• Distributed e-mails from the department inbox while resolving customer inquiries via the phone and e-mail.• Learned the intricacies of AS400 in order to maintain pricing files, add customer master accounts, systematically ship and invoice orders, systematically receive and credit returns, and maintain CMIR tables for EDI customers.• Entered and released orders while… Show more • Learned the inner workings of Order Administration while mentoring current and new department employees.• Distributed e-mails from the department inbox while resolving customer inquiries via the phone and e-mail.• Learned the intricacies of AS400 in order to maintain pricing files, add customer master accounts, systematically ship and invoice orders, systematically receive and credit returns, and maintain CMIR tables for EDI customers.• Entered and released orders while collaborating on returns with sales admins and customers Show less

Utilized my skills in AS400, Excel, Outlook, and customer service to assist in any customer needs. Entered and checked orders and returns while assisting in pricing and availability questions.

• Collected and triaged multiple specimen in a timely manner to prepare and label them for their respective tests.• Conversed with clients should any problems occur or further information be needed for testing.

I was a Peace Corps Volunteer working as an English as a Second Language instructor for Etoshapoort Junior Secondary School. In addition to instructing English classes I also taught computer skills and ran our school's library. I had extra reading classes for students with learning disabilities or those who had simply fallen behind. I had a reading club for the students who excel in reading. I also ran a Girls Club and a Boys Club where we discussed HIV and AIDS transmission, prevention, and… Show more I was a Peace Corps Volunteer working as an English as a Second Language instructor for Etoshapoort Junior Secondary School. In addition to instructing English classes I also taught computer skills and ran our school's library. I had extra reading classes for students with learning disabilities or those who had simply fallen behind. I had a reading club for the students who excel in reading. I also ran a Girls Club and a Boys Club where we discussed HIV and AIDS transmission, prevention, and the basics of how the disease progresses. We also discussed safe sex and dating advice, future career opportunities, how to apply for a job, how to succeed in school, and other useful topics. I also started a gardening club for the school so that I could teach the students how to grow their own healthy foods. In each club that I began, I had at least one teacher who co-taught alongside me, so that the club was sustainable and could be continued after I left. Show less