Madison Waters Email & Phone Number

Tulsa, OK, US

Tulsa, OK

• Generate accurate invoices for clients to maintain precision in financial transactions.
• Generate purchase orders, monitor procurement of goods and supplies, and address inquiries regarding orders.
• Track leads and follow-ups through the CRM system.
• Ensure timely delivery of products according to schedule.
• Update and maintain CRM database for accurate and up-to-date data.
• Collaborate with cross-functional teams to streamline processes and maximize efficiency.

• Successfully onboarded over 30 accounts each month, ensuring their compliance was attained, and all Service Level Agreements (SLAs) are met.
• Adept understanding of Implementation process and industry-specific process and knowledge.
• Provide excellent customer service consistent with TEAM’s core values and customer excellence expectations.
• Meet all turnaround time expectations for daily responsibilities and project deadlines as assigned.
• Assist Implementation leader with execution of special projects as assigned.
• Monitor and report progress of Implementation deliverables, goals, and objectives.

• Enhanced task prioritization to meet stringent deadlines while also collaborating with colleagues to contribute to various project responsibilities.
• Cultivated positive customer relationships through effective communication and supportive interactions.
• Developed email templates to streamline and improve time efficiency.
• Managed and monitored the help inbox on a daily basis, ensuring timely responses and resolution of customer queries.
• Completed over 150 TPS Alert enrollment calls within a week.