Madison Zimmer Email & Phone Number

St Charles, Missouri, United States

• Execute personalized service for every guest dependent upon their personalities and expectations by using the guest’s name, building immediate positive connections, offering recommendations, and ensuring any food allergies were avoided. • Increase beverage sales by utilizing upselling techniques such as explaining daily specials and recommending wine or cocktail pairings based on menu selections.• Multitask to keep bar areas clean and stocked during service hours while interacting with guests seated at the bar.• Cultivate and nurture relationships with customers to increase return visits and support continued business.

Kirksville, Missouri, United States

• Trained all incoming staff on the restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.• Executed on-the-job and scenario-based trainings to ensure consistent service throughout the entire restaurant.• Served as a resource to all new and existing employees by answering questions, sharing best practices, and providing knowledge on menu items and craft beers.• Provided customer & employee problem resolution to maintain complete customer satisfaction and workforce effectiveness.

Kirksville, Missouri, United States

• Created marketing collateral via Canva to drive local advertisement for upcoming restaurant events.• Partnered with local organizations and colleges to schedule talent and events at the restaurant, which resulted in increased foot traffic. • Created and managed the restaurant’s social media platforms (Instagram & Facebook) by creating content, drafting compelling captions, copywriting, and developing a content calendar, which resulted in increased engagement, brand awareness, and market share.• Interviewed, scheduled, and trained new and existing team members, to include on-the-job training, coaching and counselling, and incident reporting.• Hosted and managed employee engagement events to increase team building and collaboration. • Executed managerial duties such as preparing work schedules, ordering inventory, managing budgets, and maximizing profits.

Kirksville, Missouri, United States

• Held members and other organizations accountable for personal debts via clear communication.• Implemented a streamlined process for collecting payment and developed customized payment plans when necessary.• Maintained budget; managed incoming and outgoing funds; and collected cash, checks, and electronic payments totalling over $20,000 while facilitating bank relations.• Ensured all funds relating to philanthropic initiatives were collected and allotted correctly to maintain compliance. • Executed grassroots marketing to drive additional donations via networking with students on campus, sororities, fraternities, associations, and academic organizations.

Educated In School Counseling

Bachelor'S Degree, Psychology