Madison Delgado Email & Phone Number

Carlsbad, California, United States

Maintained member records including updating contact and billing information, tracking payment plans and special financing, and reconciling customer accounts. Established collections procedure for member payments. Processed client payments, credit memos, cancellations, and bad debt write-offs. Made outbound and took inbound collection calls in a professional manner while keeping and improving customer relations. Filled member requests for tax statements and payment histories. Utilize CRM & Salesforce tools to ensure invoices are created, tracked, and paid on time.● Saved client accounts by offering payment plans and working with individual’s budgets, resulting inkeeping clients and avoiding cancellations.● Recovered bad debt that was written off from 2006 to present.● Aided in upselling membership upgrades and event tickets valued between $500 - $2k+

Carlsbad, California, United States

Provided onboarding services for new clients and delivered technical support for existing customers. Documented new clients in tracking spreadsheet. Collected member payments.● Delivered CRM technical support for desktop, iOS, and Android devices● Delivered technical support in a prompt manner during live in person and live broadcasted international company events

Oceanside, California, United States

Established start-up cosmetics company. Managed social media campaigns and utilized digital marketing and ad campaigns to build brand recognition and loyalty. Managed all brand-ambassadors. Organized and managed company public relations list. Procured, quality-checked, and inventoried products and supplies. Supplied customer service and sales support.● Produced $10K in sales during first 3 months of business

Bachelors, Health Services/Allied Health/Health Sciences, General

Education record