Madison Balkman Email & Phone Number

Lehi, Ut, Us

Pleasant Grove, Utah

- One-on-one coaching with three new-hire agents daily for a three week period to help improve customer service and systems knowledge both remote and in-person- Set and reviewed weekly goals with agents to build and improve upon all aspects of their job- Answer incoming live chat, email and phone calls concerning orders and commissions- Create weekly reports for team leads and managers on agents to assess strengths and areas of improvement- Be self motivated and make effective use of work time to make sure daily, weekly and monthly tasks are completed on time and up to the highest standard- Teach policies and procedures for US and EU markets, phone and chat contacts, and commissions to new-hire agents

Pleasant Grove, Utah

- Provided the quick high level customer service to both new and old members- Effectively informed and upsold members on new services, promotions and products- Showed empathy and effort towards members and strived to meet their needs on any questions or concerns- Generate incremental revenue through upsells and donations to the company’s non-profit organization

Carlsbad, Ca

- Collected emails and organized focus groups for Squeeze Dried product launch- Manager for the Del Mar Fair—28 days of intense selling and lead generation with profits of over $10,000- Tracked employee sales and schedule for 10 employees

Lehi, Ut

- Opened and closed the store- Assisted in building and decorating cakes in bakery- Took preord ers over the phone and sold cakes in store- Helped customers with basic design for various occasions