Madison Bigalla Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

As a Recruitment Consultant at Cornerstone Medical Recruitment, I specialise in sourcing top talent for the dental industry across Australia. Drawing from my extensive experience as a Practice Manager and various other roles within dental practices, I bring a deep understanding of the industry's needs and dynamics. My role involves partnering with dental practices and professionals to understand their unique requirements and match them with the best opportunities. With a keen eye for detail and a commitment to excellent service, I strive to make the recruitment process seamless and efficient for both clients and candidates. Passionate about the healthcare sector, I am dedicated to supporting the growth and success of dental professionals and practices nationwide.

Brisbane, Queensland, Australia

I excelled in building and maintaining strong relationships with 900 clients and 30 external workforce surveyors, ensuring their needs were met and expectations exceeded. The goal was to help general practices adhere to healthcare standards, enabling them to be recognised as accredited, gain access to Medicare funds, and demonstrate a commitment to patient safety and quality improvement. I provided guidance in interpreting the standards and ensuring the required documentation was in place. With a keen understanding of both client objectives and organisational capabilities, I served as a bridge between the two, effectively handling client requirements while providing clear and timely updates and education on healthcare standards. Adept at addressing inquiries, resolving concerns, and proactively identifying opportunities to enhance client satisfaction, trust, and loyalty were cultivated. This ultimately drove long-term partnerships and contributed to the overall success of the organisation.

Brisbane, Queensland, Australia

As a Patient Consultant, I combined my passion for dentistry with skills in sales and treatment coordination to deliver great patient care and help the practice grow. With a solid understanding of dental procedures and treatments, I communicated effectively with patients to assess their needs and recommend personalised treatment plans. By actively listening and showing empathy, I built rapport with patients, gaining their trust and confidence in the practice. My sales skills allowed me to educate patients on treatment options, address their concerns, and guide them through the decision-making process. I coordinated appointments and managed treatment schedules, ensuring smooth transitions from consultation to treatment, which led to better patient satisfaction and higher case acceptance rates. Committed to providing excellent customer service and achieving KPIs, my efforts consistently contributed to the success and growth of the practice.

Paradise Point, Queensland, Australia

As a Real Estate Executive Assistant and Sales Associate, I combined administrative support with proactive sales strategies to drive business growth and client satisfaction. My role involved managing tasks such as scheduling appointments, preparing documents, and maintaining client databases to ensure smooth office operations.I focused on prospecting through cold and warm calling, as well as door knocking, to generate leads and grow the client base. By following up diligently and building strong relationships, I maintained clear communication and provided personalised attention, fostering lasting connections with buyers and sellers.I also assisted with property showings, open houses, and marketing efforts, creating effective property listings and promotional materials. My understanding of the real estate market and strong organisational skills helped streamline processes and achieve excellent results in a fast-paced environment. My commitment to customer service and meeting sales targets consistently contributed to the business's success and growth.

As an accomplished dental practice manager, I brought extensive expertise in overseeing the operational and administrative functions of dental facilities to ensure optimal patient care and satisfaction. With a proven track record in staff management, financial administration, and regulatory compliance, I excelled in streamlining workflow processes and implementing strategies to enhance practice efficiency. My strong communication skills facilitated effective collaboration with dentists, hygienists, and support staff to maintain a cohesive and productive work environment. I was adept at leveraging technology and implementing innovative solutions to improve patient scheduling, billing processes, and inventory management. Committed to upholding the highest standards of quality care and patient safety, I continuously sought opportunities for professional development and stayed abreast of industry trends and best practices.

During my role as a Dental Coordinator, I trained new staff, ensured adequate stock levels through timely ordering, and meticulously tracked daily and monthly revenue. I thrived in meeting KPIs and managing banking procedures, while also handling debtor follow-ups and patient recalls with care and efficiency. Additionally, staff rostering, managing refunds and write-offs, and addressing patient complaints were integral parts of my role. Overall, I took pride in the comprehensive management of the dental practice, ensuring smooth operations and exceptional patient experiences.

In my role as a dental nurse, I actively participated in chairside assisting, supporting various dental procedures encompassing preventative and restorative therapy, endodontic treatment, periodontal and implant therapy, and prosthetic and prosthodontic treatment. I diligently carried out sterilisation procedures, ensuring all equipment met accredited standards. Handling medical and dental reception duties, I managed booking appointments, conducted patient triage, engaged in phone interactions, and efficiently handled scanning and filing documents while maintaining confidentiality. Billing tasks, including HICAPS, Medicare, and DVA bulk bill processes, as well as setting up and maintaining payment plans, were also part of my responsibilities.