Madison Catlin Email & Phone Number

Washington, Dc, Us

Ocean City, Maryland, United States

I excelled in customer service by offering personalized assistance to shoppers, providing valuable wardrobe advice, in-depth product knowledge, and access to exclusive sales and promotions. My versatility is evident through my ability to work both independently and collaboratively within a team environment, requiring minimal supervision. I consistently achieved and surpassed individual sales goals set by management, underscoring my commitment to meeting performance targets and contributing to the overall success of the team.

Ocean City, Maryland, United States

I have honed strong organizational skills through independently managing an impressive workload of around four hundred customers daily, resulting in average daily sales exceeding three thousand dollars. My exceptional multitasking abilities and professionalism in high-stress situations earned me special recognition from upper management. I possess extensive knowledge of clothing brands, materials, sizing, and other apparel-related needs, enabling me to provide exemplary guest service. Additionally, I conducted daily quantity checks to maintain accurate shelf inventory and pricing, showcasing a commitment to precision and efficiency in my responsibilities.

College Park, Maryland, United States

As a hostess, I coordinated with servers, upper management, and kitchen staff to ensure a satisfactory customer experience. Quick problem-solving and practical listening skills were used when conflicts arose while remaining calm and level-headed in a fast-paced work environment.

Mt. Pleasant, South Carolina

As Guest Service supervisor, it was my job to resolve an average of 300 customer complaints in person per day and thirty over the phone. I trained and mentored new employees on mastering customer service, especially in a tourist location. I was able to be a leader in often strenuous situations while remaining calm, level-headed, and effective in decision-making. I was also methodical in balancing the needs of customers and coworkers in a fast-paced retail environment. I organized all guest service returns and oversaw the Guest Service desk when working.

Kiawah Island, South Carolina

It was my job to supervise all store opening and closing procedures including counting of cash drawers and depositing bank statements. I also was team lead on providing training, product knowledge, guest service, resort information, and sales to all guests. After my first season, I was promoted to Assistant Manager at sixteen years old and by the time of my departure I had sold over half a million dollars of product. Part of my duty was to also keep methodical track of inventory both in store and at our warehouse.

North Charleston, South Carolina

While working at the South Carolina stingrays, the pickup team for the NHL team the Washington Capitals, it was my duty to promote and entice the player/fan interaction. I worked with the sports marketing team to determine which merchandise was needed for each specific game of the week. It was also my job to maintain an organized stock room that allowed for up-to-date merchandise knowledge. This was done through personal inventory checks and stock organization. From this, I was able to achieve the highest sales performance and subsequent recognition from senior staff including the VP, CEO, and owner of the South Carolina Hockey team.