Hi there! I'm Madison Burke, a dedicated and results-driven professional with a solid background in client management, organizational skills, and a passion for enhancing member and client experiences. With a degree in Business Management and a minor in Corporate Social Responsibility from the University of Washington, I've built a career that combines technical proficiency with strong interpersonal abilities.In my current role as Membership Director at the Puyallup Sumner Chamber of Commerce, I've successfully updated and maintained over 500 records in our CRM system, prospected and onboarded new members, and developed SOPs that have significantly increased productivity. My efforts have resulted in a 10% membership increase and high satisfaction among our members.Previously, as a Client Success Manager at Addepar, I managed a portfolio of 50+ clients, ensuring their satisfaction through regular updates, product demos, and personalized training sessions. My commitment to client advocacy and project management has been key in maintaining strong client relationships and facilitating their success with our software.At Envestnet, I honed my skills in client service, providing daily support to over 100 clients and maintaining a 99% client satisfaction rate. My ability to train clients on Tamarac CRM and efficiently manage service requests has been instrumental in delivering exceptional service.In addition to my professional experience, I have a history of volunteer work with the Bonney Lake Food Bank, where I improved volunteer calendar management and communication. My volunteer roles have allowed me to give back to the community while developing my skills in organization and coordination.I'm passionate about continuous learning and professional growth, always eager to embrace new challenges and opportunities. Whether it's optimizing workflows, enhancing client experiences, or contributing to community initiatives, I bring dedication, enthusiasm, and a detail-oriented approach to everything I do.