Madison Champion Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Kansas City, Kansas

• Administer the movement of export orders across international borders in accordance with organizational policies and in compliance with relevant local, country, and international customs laws and processes.• Function as order management with internal and external customers from an export execution standpoint. ensured orders and contracts were entered to meet deadlines and end of month inventory. Work closely with DFA’s plants on production schedule to meet customer demands.• Manage the export documentation process for our DFA samples, ensure documents are sent timely, and compliant according to each destination countries requirements. Coordinate efforts with different DFA operational areas and government agencies to obtain and execute all export documentation for samples shipments such as Commercial Invoice, Packing List, Certi cate of Analysis (COA), Bill of Lading (BOL), Aphis (Health Certi cate), Automated Manifest System (AMS) [Sanitary Certi cate], Certi cate of Free Sale, Certi cate of Conformance, Af davits, Certi cates of Origin, and Other Government Agency (OGA) certi cations.• Collaborate with Sales during contract signing and after sales execution to facilitate Export Order to Cash Flow. Ensure contracts were correct and to DFA standards. Coordinate with credit and master data departments on customer setup and maintenance.• Assist customer accounts in various countries in relation to export order management activities, general requests, problem solving, and communication while maintaining DFA’s high standards of compliance and customer service.

Kansas City, Kansas

Gained knowledge of the dairy industry and DFA values, not only to understand the company, but to assist with phone calls and questions from guests.• Worked with the Facility Manager and Accounting Department to change all payment for vendors at DFA headquarters, utilizing SAP and Taulia systems.• Improved processing ef ciency all invoices, ensuring they were all paid on time and eliminated credit card fees.• Worked alongside DFA Facility Manager, DFA Meetings Department and on-site security for all meetings and events at headquarters. Followed all security protocols and of ce procedures.• Created a Corporate Concierge “Guide” with standards, guidelines and key information for future concierge.• Collaborated with the Facilities Team to brainstorm and implement new ideas pertaining DFA’s headquarters.• Met with Information Technology Department to update the DFA phone system. Create reports monthly and put together a contingency plan for the switchboard console. Collected and organized information and phone numbers from all sites and continued to adjust the standard directory as needed. • Provided support for other departments as needed (ex: Communications, Human Resources andMarketing departments).

Kansas City, Kansas

•Completed phases of the sales cycle; prospected and qualified leads, performed sales calls, conducted site visits, created estimates and agreements.•Worked directly alongside Event Director and Associate Event Manager; conducted site visits of all 13 event spaces and arranged tours at Children’s Mercy Park. •Launched all department social media platforms; Facebook Business Page, Twitter, Instagram and Pinterest, which developed a strategic online presence and increased traffic to events website. •Collaborated with team of 3 interns to create a protocol and procedures “playbook” with standards and guidelines for future interns and events associates. •Cultivated and vetted a targeted list of industry leaders and vendors for our preferred vendor list and developed relationships for referral business.•Planned the first showcase mixer for Sporting Club Events at Children’s Mercy Park; created a business plan, secured and arranged all the vendor participation, collaborated with the Executive Chef of Legends Hospitality on food and beverage needs.•Founded Sporting Club Events Summer Associates Program. Established expectations for future interns through my experience within in the program and creation of the “playbook”.

Columbia, Missouri

•Acted as the face and first point of contact for all hotel guests at the front desk; represented the hotel with top notch customer service and provided efficient assistance to guests throughout all stages of their stay. •Arranged, balanced and assigned incoming and outgoing reservations through Opera Reservation System to determine a guest’s reservations in order to maximize hotel occupancy.•Promoted IHG’s Rewards Club Program to all guests. Greeted all IHG Reward Club members at arrival and offered each guest their nightly reward points, gift bags and potential eligibility for room upgrades. •Answered questions regarding hotel’s services, charges, reward program, breakfast policies, travel directions and used local attraction knowledge to refer guests to nearby restaurants and attractions.

•Worked on a Burlington Northern Santa Fe train as a car attendant for their yearly employee appreciation ride. Lived and worked on the train in the Pacific Northwest; traveled to all designated locations and stops for an employee appreciation ride for friends and family. •Provided all guests with a memorable experience; passed out snacks, drinks and gifts to guests and oversaw the safety and well-being all of guests during their ride. •Prepared the car before the start of each trip; stocked food and beverage items, maintained cleanliness