Madison C. Email & Phone Number

Austin, Tx, Us

- Responsible for coaching and developing a team of 15+ Account Coordinators and Account Executives.- Oversee the day-to-day operations of 5+ Enterprise Level customer accounts.

- Responsible for providing prompt updates to the customer about the status of their shipment.- Collaborated with our carrier partners to resolve issues that arose during transit.- Generated solutions for the customer to address lanes that they struggled to source capacity for.- Served as a mentor to Account Coordinators who were learning the basics of operations.

- Responsible for scheduling shipments with proper transit times that aligned with the customer's requested pick-up and delivery dates.- Collaborated with our carrier partners to collect timely tracking updates to ensure shipments would pick up and deliver on time.

- Responsible for securing capacity on important loads that must be moved that day.- Problem solved as issues arose during transit.- Communicated with the customer team about the status of their customer's shipment.

- Designed an effective and efficient process that helps inbound associates to better identify damages on the receiving dock.- Created a training video and schematic of my process, supporting operational changes and improved implementation.- Presented and proposed the benefits of my process for rollout across the distribution center.- Developed a MS Excel Pivot Table to analyze quantity of and dollar amounts attributed to damaged product for 2,000+ SKUs, identifying problematic… Show more - Designed an effective and efficient process that helps inbound associates to better identify damages on the receiving dock.- Created a training video and schematic of my process, supporting operational changes and improved implementation.- Presented and proposed the benefits of my process for rollout across the distribution center.- Developed a MS Excel Pivot Table to analyze quantity of and dollar amounts attributed to damaged product for 2,000+ SKUs, identifying problematic units over time. Show less

Peoria, Illinois Area

-Served as a resource to 40 young women as they adjust to their new life in college.-Assisted residents with conflict resolution by serving as a mediator.-Held accountable for weekly admin duties such as meetings, office hours, and paperwork.-Budgeted for and planned floor programs that fostered a sense of community amongst residents as well as floor programs that addressed important topics such as substance abuse, time management, and diversity.

Austin, Texas

- Showcased attentiveness, politeness, and genuine care toward guests in order to provide Chick-Fil-A’s signature “Second Mile Service” to ensure that all guests have a pleasant and enjoyable dining experience.

Austin, Texas

Bachelor'S Degree, Double Major In International Bus. & Global Supply Chain Management Minor In Management & Leadership

Activities and Societies: Club Volleyball, Residential Living, Foster BEST, and Chi Omega GPA: 3.92/4.00

Education record

Activities and Societies: Volleyball and Film Production Westlake High School Volleyball (2012 - 2016) Captain of the 2014 - 2015 Junior.