Madison Williams Email & Phone Number

Texas, United States

● Analyzed member retention within all markets in Texas for individual and family plans totaling over 300,000 members● Proactively interacted with current members to understand experience with carrier and analyzed ways to create and promote relationship between members and carrier thereby enhancing Net Promotor Score● Served as direct point of contact for members needing more intensive assistance to provide best outcomes● Analyzed termination causes and relayed proposals for improvement in procedures, technology, and network ● Interfaced with broker partners to establish larger perspective on overall satisfaction of client base● Represented Friday Health Plans at agent, community, and member events promoting health plan● Maintained reporting on broker book of business production changes

Alamosa, Colorado, United States

● Completed quarterly performance reviews of all Broker Support Representatives and Team Leads● Assisted with scheduling classes, trainings and producer licensing processes● Maintained sound understanding of HealthRules Payor (HRP), Evolve, and W3LL/Softeon platforms and assisted with handling IT issues related to Broker and Shopping Portals

Alamosa, Colorado, United States

● Assisted with new hire training and onboarding● Acted as first point of contact for escalated calls from brokers and prospective members● Reviewed and managed upline changes for agents and agencies● Verified agent of record in compliance with CMS guidelines and ensured internal system accuracy

Alamosa, Co, United States

● Obtained producer license for Accident and Health in required states● Managed inquiries from brokers and prospective member regarding plan selection, benefits, and payments● Assisted brokers with becoming appointed with Friday Health Plans.● Dutifully documented all communication with or regarding members in activity log

● Reviewed resume submissions from adjuster applicants utilizing passive and active recruiting methods to surface new adjuster talent for nationwide areas and positions of need● Completed virtual vetting to understand adjuster’s skillset in residential, commercial and inside examiner positions and relayed new resource information to management teams● Managed team of employees dedicated to review and data cleanup of newly implemented resource management system (RMS) and reported weekly metrics demonstrating data quality improvement● Ensured RMS of adjuster profiles was kept current with experience, state licensing, and certifications● Responsible for the staffing of catastrophic and daily claims events for both outside and inside positions● Developed and maintained relationships with adjusters and communicated deployment opportunities, client guideline updates, and scheduled training events● Documented adjuster progress on claims, software, and overall development● Ensured compliance with both client guidelines and state licensing regulations● Managed adjuster Xactimate software accounts● Personal Assistant to Senior Vice President of Catastrophe Operations

Charlotte, North Carolina, United States

● Flexible team worker who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects● New hire trainer who confidently motivates and coaches employees to meet high performance standards● Innovative problem-solver who can generate workable solutions and resolve customer complaints● Resourceful worker who excels at building solid business relationships with internal and external customers● Analytical thinker with demonstrated talent for identifying, improving, and streamlining complex work processes