Madison Hankins Email & Phone Number

• Manage the development of internal learning materials, including instructor-led training, LMS content, product videos, and help center resources.• Effectively provide leadership to a team of four dedicated to product and continued education development.• Collaborate closely with Enablement, Product, Marketing, and Sales teams.• Align education initiatives with product launches and cross-collaborative education topics.

• Create educational content tailored to the requirements of the Customer Success Department.• Regularly conduct one-on-one meetings with representatives to offer guidance and feedback.• Collaborate with Senior Managers to oversee, guide, and document employee feedback and performance.

• Conduct a high volume of daily training sessions to ensure customers successfully maximize their usage of the platform post onboarding.• Address and resolve issues and challenges, including technical troubleshooting, to sustain strong and positive client relationships.• Collaborate with the Account Executive to optimize the lifetime value of their client portfolio

Greater Omaha Area

• Organize and lead training and consultation webinars for over 300 clients.• Aid in the adoption and integration of software into daily workflows.• Uplift customer contentment by delivering proactive support throughout the entire customer journey.

Greater Denver Area

- Advised and educated 50+ clients on current market conditions and guide throughout the sale- Reviewed and execute confidential documents, contracts and disclosures- Worked under rigorous time constraints, always exceeding deadlines and goals- Demonstrated excellent negotiating skills as well as attention to detail

Greater Denver Area

- Prepared and obtained signatures on all listing materials including multiple listing service (MLS), listing agreement, and sellers’ disclosures- Input all listing information into MLS and handle any changes or updates that need to be made: price change, status change, etc.- Obtained feedback from showings and provide to agents and sellers

Greater Omaha Area

- Responsible for updating Ports customers on new products by quoting and working closely with Market District Managers- Answered a combined 100+ phone calls and emails daily assisting customers regarding shipments, quotes, and returns- Cross-trained and provided back-up for other customer service representatives when needed- Made changes to orders using SAP to be more in line with customers' needs- Communicated effectively and efficiently with customers on any discrepancies or changes that

Greater Omaha Area

- Kept promotional materials ready by staying up to date with new product on sales floor- Monitor and managed social media sites and online store

Greater Omaha Area

- Assisted with management, inventory and day-to-day operations- Led team members to represent the company well- Prepared and placed visual merchandising- Communicated with customers through creative marketing and social media- Provided exceptional customer service- Assisted upper management in incorporating strategy and ensure goals are met

Lincoln, Nebraska Area

- Provided exceptional customer service with product knowledge, fabric care, and instructions, styling advice, and the latest trends in fashion- Prepared floor layouts for new merchandise flows based off of our visual merchandise manager’s direction - Executed shipment by preparing and placing on the store floor- Prepared window displays and mannequins for new merchandise flows based off corporate direction- Maintained awareness of all promotion and advertisements

Lincoln, Nebraska Area

Fox Sports Network is one of the nation’s leading provider for local sports. Fox SportsLive was created as part of the network to provide viewers with a form of sports entertainment along with news. Our teams challenge was to increase viewership and awareness against their direct competitor, SportsCenter.As an Account Planner for this campaigns course I got to put my best skills to work. I was responsible for communicating strategy for the campaign. I conducted secondary research and helped set the tone for the campaign. I played an important role in combining market data, qualitative research and product knowledge to help provide innovative ideas.

Bachelor’S Degree, Textiles, Merchandising & Fashion Design/Communications

Activities and Societies: Alpha Xi Delta; Scarlett Guard; Phi Upsilon Omicron; Deans List Spring 2013, Fall 2013, Spring 2014, Fall 2014.

Education record

Activities and Societies: DECA, Cheer, National Honor Society, Key Club