-Develop and implement streamlined operational processes and workflows, enhancing internal efficiency and elevating the overall client experience.-Oversee and refine client success strategies, balancing direct client interactions with operational improvements to ensure seamless service delivery.-Lead and mentor a team of Client Success Managers, driving them to deliver exceptional service and maintain the highest levels of client satisfaction.-Act as a trusted strategic partner for key clients, offering tailored solutions that align with their unique business goals and foster long-term success.-Lead the integration, incorporation, and training of cutting-edge technologies and methods to enhance overall effectiveness of digital marketing operations.-Monitor and analyze client feedback and performance metrics, using insights to continuously refine strategies and processes for optimal results.-Design and implement a comprehensive reporting dashboard through Agency Analytics, enabling clients to monitor campaign status in real time and ensuring transparency and satisfaction.-Create and present detailed, customized reports tailored to clients’ specific business needs and preferences, improving their understanding of campaign performance and fostering informed decision-making.-Successfully deploy a white-labeled Customer Relationship Management (CRM) system using Go High Level to streamline project delivery timelines, client communication, and internal task management.-Play a pivotal role in shaping the direction and growth of the client success department, contributing to the overall success and scalability of the startup.

-Acted as the primary point of contact for client accounts, fostering long-term relationships and ensuring high levels of customer satisfaction-Oversaw the execution of all client campaigns across multiple teams, coordinating between clients and internal creative and product teams to secure approvals for campaign launches and updates.-Provide strategic guidance and consultation to clients on their digital marketing campaigns, ensuring alignment with their business objectives and maximizing campaign impact.-Communicated with clients on their campaigns, ensuring their needs and expectations were met.-Managed client communications, addressing concerns, and providing updates on campaign progress.-Collaborated with the creative and product teams to ensure the successful implementation of client campaigns.

-Lead Digital Marketing and Social Media Strategist for the Account Management team.-Innovate and execute digital marketing strategies that significantly amplify client demand and revenue.-Engage in continuous learning and development in digital marketing platforms including Google Analytics/Ads, SEMRush, Tableau, Google Looker Studio, Meta Business Suite and more, enabling me to offer valuable guidance and support to my team and clients.-Orchestrated discussions and webinars, both for clients and internal staff, focusing on digital marketing strategies.-Conduct training sessions on Meta, Google Analytics/Ads, social media marketing, and email marketing for the Account Management team. -Empower team members with the latest tools and techniques to help their clients in the digital marketing landscape. -Provide commitment and support to my existing clients while taking on new leadership responsibilities.-Host candidate interviews for Mid-Market Account Management positions, evaluating experience, skillsets, and cultural fit to ensure top-notch client service.-Mentor and develop incoming Account Managers within the Mid-Market team.-Represent the company at prominent trade shows across multiple industries while spearheading brand awareness initiatives.

-Managed customer relationships, prioritizing retention, across a portfolio of 150+ tour and activity accounts, totaling over $2.5 million in annual revenue.-Provided data-driven recommendations to enhance online conversions, contributing to client success.-Analyzed website user experiences, SEO strategies, Social Media platforms, and marketing strategies to drive online traffic growth.-Utilized tools like Airtable, Google Analytics/Ads, SEMRush, Zendesk, Tableau, Google Looker Studio, Meta Business Suite and more to comprehensively analyze clients' businesses, offering efficient and accurate solutions to drive website traffic.-Cultivated and nurtured client relationships to encourage FareHarbor tools adoption.

-Work closely alongside the Founder/Owner of Power Move Marketing, contributing directly to strategic decision-making and gaining unique insights into business operations.-Manage and curate content for Power Move Marketing's social media platforms.-Lead SEO audits, producing comprehensive Audit and Strategy presentations for clients.-Brainstorm and execute innovative marketing campaigns, contributing to increased client visibility and engagement.-Conduct competitor analysis to identify market trends and formulated strategies for client growth.-Create engaging content, including posts and videos, for various clients, optimizing content for different social media platforms.-Develop and execute email newsletters and blogs, enhancing client communication and brand presence.-Identify potential partners, fostering collaborations to broaden clients' business reach.-Actively engage in weekly meetings with the marketing team, refining marketing skills, creating professional connections, and gaining comprehensive insights into the digital marketing field.-Closely collaborate with Account Managers, gaining first-hand exposure to digital marketing strategy and development.

-Organized worldwide corporate travel for 14 enterprise companies-Adhered to strict clientele policies while creating travel arrangements including air, hotel, and ground transportation-Utilized Sabre for day-to-day tasks and achieved fluency-Awarded top 3 corporate novice(first year) agent out of over 200 agents-Communicated directly with management and executives via email correspondence and phone calls in a high volume environment

-Assisted thousands of travelers over the phone -Converted 1 of every 5 travelers-Booked an average of 450 trips a month, resulting in $540K in revenue-Worked seamlessly across 5 different booking platforms-Achieved fluency in SalesForce, GSuite, Periscope and Vonage-Communicated with Homeowners, Travelers and Partners to provide a flawless booking experience for guests-Proactively presented senior leadership with creative concepts to enhance workflows which received buy-in and implementation

-Scheduled and reserved activities such as ski lessons, dining, and tickets/passes for future guests-Responded to general inquiries about the Vail/Beaver Creek area -Collaborated with hotels and nearby concierges to plan vacations for guests

-Coordinated itineraries for customers including lodging and adventures in or around Yellowstone-Scheduled and reserved activities such as white water rafting, horseback riding, and fly fishing-Provided local area recommendations to guests

-Worked various events managing up to 8-10 tables per event-Correctly prepared checks, calculated taxes, and tracked tips-Completed 30 hours of training and coursework, such as papers and quizzes, throughout the summer

-Used my Italian Language to adapt to the new workplace culture and my Italian-speaking co-workers-Completed Front Desk tasks such as checking in guests, completing legal paperwork, and making calls-Provided recommendations of the local area to guests

-Lead incoming and prospective students on campus tours-Reached out to incoming and prospective students, answering questions and promoting Purdue University