• Coach leaders as they transition into new roles to maximize their leadership effectiveness• Develop robust and custom onboarding plans for leaders starting new positions • Alleviate pain points that new hires, hiring managers and people teams have when it comes to onboarding • Facilitate workshops and trainings on various soft skills, including Insights Discovery, which I am licensed in • Consult on DEI, Onboarding, Leadership Development, Culture, Engagement, Performance

• Developed and executed comprehensive talent & org development strategy, partnering with HR Business Partners and global leaders• Owned global programs fundamental to the employee experience, supported a culture of learning, high performance and innovation, helping Eventbrite and Britelings (employees) succeed• Developed and managed all aspects of global programs, including project management, operations, and vendor management• Implemented and managed the employee onboarding experience globally for all Eventbrite employees enabling faster ramp periods and increased engagement and retention• Designed and facilitated interactive and engaging workshops on topics such as self-awareness, feedback, coaching, resilience, and change management• Invested in our leaders by designing and delivering leadership development training for leaders of all levels on core leadership principles with a focus on transforming great managers into great leaders (98% of over 200 participants would recommend the program to their colleagues)• Created metrics and feedback mechanisms to evaluate and analyze the effectiveness of training programs and make enhancements for future trainings• Expanded scope to take ownership of Eventbrite's commitments to diversity, equity & inclusion, leading a team of passionate employees, defining a strategy and roadmap to cultivate an equitable and inclusive culture through monthly learning opportunities and by embedding inclusion into the employee lifecycle• Designed & implemented quarterly engagement surveys to measure how to better attract, engage and retain our diverse talent• Strengthened performance development by managing quarterly “check-in” conversations between leaders and their direct reports• Scoped, created and executed company remote working strategy successfully pivoting all employee experiences to a virtual landscape strategizing for a hybrid workplace. Panelist on the 2021 Remote Work Revolution webinar

• 1 of 10 employees to receive an annual award at the end of 2020, receiving the “Guardian award” for impact on learning & inclusivity• Designed, managed, and facilitated global learning programs to enable career growth and high performance• Managed relationships with external learning vendors, identifying suitable partners and technologies to leverage• Measured effectiveness of learning solutions to drive improvements• Created internal communications to promote the opportunities and successes of our learning programs

• Strategic business partner for top tier event creators, managing $2 million in annual revenue, including the highest revenue driving account in North America• Responsible for the retention and growth of a high profile portfolio of accounts• Exceeded individual revenue targets on average by 143% and renewal targets by 120%• Fostered meaningful client engagement and drove retention through contract renegotiation, renewals, and upsells • Delivered quarterly business reviews, articulating the value of our partnership through significant data• Consistently demonstrated creative and resourceful problem solving by providing consultative support • Created account plans around clients’ business goals, setting benchmarks and tracking results • Leveraged knowledge in the industry to provide strategic recommendations to execute successful events • Managed client expectations internally and externally through excellent communication skills and attention to detail

• Managed book of business of 60 top accounts with a combined $200,000 monthly recurring revenue• Acted as a trusted advisor throughout all stages of the customer lifecycle: implementation, retention and renewal• Conducted reoccurring business reviews with corporate decision makers, including Vice Presidents of Sales• Proactively assessed client's business objectives, delivering high-level best practices to align value to needs• Identified and closed up sell and growth opportunities within existing accounts and negotiated renewal agreements to closure through proactive communication• Monitored adoption trends to determine at risk accounts in order to prevent churn • Effectively engaged cross-departmentally to advocate for customer needs and manage external communications • Consistently met goals of growth, churn prevention, overall health of accounts, and high renewal rate

• Internally promoted providing opportunity to manage higher revenue generating accounts with higher sales goals • Created, sold, and implemented unique premiere online media campaigns • Continually exceeded monthly sales goals of over $20,000 through new business and customer retention• Leveraged industry knowledge, account tools, and advertising opportunities to ensure optimal ROI• Led client facing meetings to further build relationships and generate new revenue opportunities• One of six selected to design a creative strategy and successfully market PriceGrabber at the Consumer Electronic Show (CES)

• Primary point of contact for inquiries, requests and sales to over 300 online merchant accounts• Built and maintained strong, trusting relationships with clients via phone and email communication• Efficiently resolved customer objections and concerns and advanced business opportunities• Achieved sales goals by bringing in over $3,000 a month through repeat and new insertion orders • Communicated with internal departments to resolve technical, accounting, or marketing concerns • Strategized with merchants to use performance enhancing tools to optimize marketing and financial performance