Instituted Visual Directives & curated modifications based on the needs of the business.Fostered Growth & Development within the store setting to create a Visual Team of Stylists.Educated the Customers on the Philanthropic pillar of the business & Partnered with numerous Non-Profits to schedule Kendra Gives Back Events with various contacts. Created positive working relationships with Event Contacts to exceed guest expectations.Acted as a liaison between Human Resources & Stylists to maintain Quality, Consistency, & Understanding of Kendra Scott’s core values.Able to upsell during customer interactions to maximize company profitability while catering to the guest needs.Acted as the hiring manager and was responsible for onboarding new Stylists.Dedicated to upholding the integrity and reputation of the business.Curated and executed team meetings to ensure the efficiency of the company's business model.

Ensured Guest satisfaction through Guest recovery.Acted as a part of the Escalation Team for both Guest and Cast to promptly resolve Ticketing and Cast Service issues.Collaborated with Human Resources on numerous occasions to Educate and Accommodate Cast regarding benefits, policy, and procedures.Responsible for the sale and modification of tickets as well as refunds when applicable.

Ensured the Cast was well taken care of and had all of the necessary tools to have a successful day at work.Closely monitored the Cast Deployment System & ensured the wait times were accurately posted for guest satisfaction.Reviewed staffing levels to ensure quality guest service was met. Worked proactively to maintain line Efficiency.Partnered with other lines of business to provide immediate Guest Recovery & enhance the Guest Experience. Directly trained Cast Members using the Five Keys across multiple types of Attractions, including Seven Dwarfs Mine Train, The Barnstormer, & Enchanted Tales with Belle.Facilitated Welcome to Operations and collaborated with other facilitators to ensure the new/transferring Cast Members understood the class to the best of their ability.Collaborated with fellow Cast Members to ensure every transaction was transformed into Guest Interactions.Partnered with Entertainment at Enchanted Tales with Belle (ETWB) to create an elaborate storytelling experience for Guests. Learned and performed scripted material for the roles of Portal and Casting at ETWB and ad-libbed when necessary to ensure Guest interaction for the duration of the attraction/show.Maintained the highest Character Integrity to ensure the preservation of the Magic in the Guest experience.

Maintained and organized all of the coolers/refrigerators so that the Cast could efficiently serve the - - Guests while maintaining a Courteous demeanor. Adapted to the ever-changing menu by constantly reviewing the items and ingredients. Encouraged Cast to use themed greetings to submerge the Guests into the atmosphere of Pandora fully. Operated a POS - Cash Handling, Stocking, and Inventory Management.