Madison Martin Email and Phone Number

Direct supervision of all installers, sales teams, office administrators, and inventory specialists to maintain performance goals.Coordinating and procurement of all materials through multiple vendors to ensure timely arrivals to meet project end goal dates.Developing and maintaining systems to monitor and assess sales goals on a daily/monthly/ quarterly/annual basis. Presented at bi-monthly sales meetings to drive sales goals. Cost accounting of all projects to ensure correct price points are used to cover actual costs, overhead and maintain a minimal profit of 70% or higher. Acquisition and alignment of all City/County Building Permits, Licenses, Inspections, and code enforcement corrections to safeguard clients & company from potential fines. HR trainer designated to the enrichment of employee soft skills and tools to maintain client satisfaction. Training consists of tools to build customer relationships, conflict de-escalation management, and cross-functional team building.

Corresponding with Vendors through home design process to ensure each custom line item meets the make/ship requirements on time without design error.Tracking of all orders coming from international vendors via land/air/ocean freight to confirm that no materials are delayed due to unforeseen complications. Monitoring of Nationwide Districts inventory to ensure that necessary items for installations are procured and shipped on time to meet project installation dates. Oversight and assistance of all de-escalations to provide timely resolutions to ensure customer satisfaction is retained. Scheduling and routing of daily deliveries over several districts to ensure shortest routes while accommodating customer needs. Assisted in the design of self-scheduling pilot program where clients could schedule their delivery without coordinating by phone to Scheduling team. Optimizing time for Schedulers to assist with full home/office installations and reduce the amount of time lost on clients with smaller purchases of 1-2 items.

Processing and validating of all visitors, vendors and clients security clearances to ensure company security requirements are met and maintained. Purchasing and distribution of all office supplies to support all departments daily needs. Providing administrative assistance to all departments and directors in need. Tracking and reporting of all company ticket sales and inventory. Compiling and entering Confidential Material into monthly reports to review safety concerns or breaches. Assisting new hires in navigating campus and internal processes and procedures. Daily tracking and reporting of all outgoing shipments.

Ensuring that all teams are maintaining and complying the highest level of quality as defined by hotel chain. Managed daily operations of hotel including Front Desk, Group Sales, Conference Room Scheduling, Quality Control for all rooms, housekeeping, general maintenance, accounts receivables/payables. Designed processes and procedures to assist with guests overall experience, ensuring their return business in the future. CSR and conflict management trainer to all staff to ensure guest needs are met and maintained. HR Support to General Manager to organize/instruct all OSHA and sexual harassment training classes. Procurement of all hotel supplies to include furniture, linens, cleaning supplies, perishables, and complementary items.