Madison P. Email & Phone Number

Manage multiple optional product offerings within our enterprise software system by developing and using configuration guides to implement the modules for each client. Conduct research by consulting subject matter experts for guidance on enhancements to improve our products. Continue to update software specifications for the requested and approved enhancements. Provide direct client support of the software through Zendesk.

Utilize a combination of software expertise and industry experience to train clients on the configuration and operating procedures that will best suit their business needs and goals. Regularly interface with clients via in-person and remote trainings and consultations. Closely collaborate with multiple departments to meet customer needs. Ensures success through project management and developing and managing processes to deploy software effectively.

Kansas City, Missouri Area

Establish and maintain membership processes for the Sprint World HQ Fitness Center through the use of integrated data analysis software. Regularly gather and evaluate data based on revenue, center usage and customer satisfaction. Responsible for organizing data findings into concise reports that are communicated to the clients at Sprint, the software development team, and the CFW team to develop stronger company-wide growth strategies. In managing member accounts, responsibilities also include making conscientious service decisions that retain business integrity and honor reasonable expectations of customers and clients.

Kansas City, Missouri Area

Developed strategies for collecting lead data and establishing a brand presence in the community for a recently opened franchise. Monitored activity and engagement data through the use of membership tracking software and modified promotional tactics to improve results. Initiated involvement in the community that supported health incentives, local business growth, and charitable causes. Assembled and motivated sales and training teams through collaborative efforts to engage creatively with the market beyond our walls.

Kansas City, Missouri Area

Managed and reported on all operational areas of the club including account services, service associate tasks, consumer traffic, retail merchandise stock and revenue performance, equipment maintenance schedules, cleaning crew performance, and child care standards. Analyzed efficiency within each department and proposed concepts for effective improvements. Built upon existing corporate-guided strategies while utilizing team member strengths and passions to create rewarding experiences tailored to our clientele.