Madison Black Email & Phone Number

Detroit, Mi, Us

Romulus, Mi, Us

Kalamazoo, Michigan, United States

-Provide professional support to students, assisting with career appointment scheduling and ensuring a smooth and welcoming experience.-Act as a liaison between employers and the career center to foster clear communication and positive engagement during career fairs and events.-Assist senior staff in managing the flow of appointments, ensuring timely and organized execution of daily tasks and event coordination.-Conduct new hire training for front desk staff, ensuring adherence to the center's standards for professional communication and customer service.-Enhance student engagement by promoting career opportunities and delivering information on available services, contributing to improved student success.-Apply strong problem-solving, organizational, and analytical skills to optimize daily operations and ensure an efficient workflow.-Collaborate with team members to maintain an effective and professional work environment, focusing on attention to detail and customer engagement.

Troy, Michigan, United States

-Enhanced the Vehicle Business Sales Unit Process by designing and implementing process management strategies, leading to improved cross-functional collaboration and operational efficiency.-Applied Lean Six Sigma principles and utilized A3 and 8D methodologies to streamline workflows, identify process inefficiencies, and implement corrective actions.-Gained hands-on experience in project management, Salesforce, and business-to-business Autotech sales, analyzing new business opportunities through data-driven insights.-Assisted Account Managers in professional communication, quote reviews, and customer scorecard analysis, contributing to business growth and client satisfaction.-Completed Basic Global IT Security training, ensuring compliance with privacy and security protocols across sales operations.-Collaborated with engineering teams to gain insights into process operations, enhancing overall sales strategy.

Detroit, Mi

 Established a new on-boarding system by creating a company wide training manual specific to the golf industry and the company’s software.  Trained new hires and guided previous employees on updated protocols within the software.  Marketed and designed promotions for the company, as well as getting involved in case studies with sales representatives for consumers future needs.  Enhanced the experience by leading full course outings by meeting with coordinators, perfecting the venue, creating schedules to keep all employees together, and manage all golfers needs.

-Provided friendly, prompt, and efficient customer service, handling transactions with accuracy and care.-Processed cash, credit, and debit card payments using POS systems, ensuring accurate till management.-Assisted customers with inquiries about products, store policies, and returns/exchanges, maintaining a helpful and welcoming environment.-Ensured a clean and organized checkout area, restocking impulse items and ensuring supplies were available.-Worked collaboratively with team members to maintain store standards, contributing to daily operational tasks as needed.-Addressed and resolved customer concerns in a professional manner to enhance the shopping experience.

Woodhaven, Michigan, United States

I worked at this position seasonally in the summer and have gained mutliple skills such as adequate pricing of items, warehouse safety and procedures, pallet jack training, and customer service. -Efficiently evaluated and priced donated items based on quality, brand, and market demand, adhering to store guidelines and pricing strategies.-Assisted with inventory management by organizing and categorizing items for the sales floor, ensuring a steady flow of merchandise.-Collaborated with team members to maintain a clean and organized backroom, ensuring safety and compliance with store policies.-Contributed to store goals by maintaining productivity in a fast-paced environment and meeting daily pricing targets.-Supported customer service efforts by occasionally assisting on the sales floor and answering inquiries related to product pricing and availability.

Bachelor Of Business Administration - Bba, Sales, Distribution, And Marketing Operations, General

High School Diploma