Madison Polk Email & Phone Number

Conducted thorough risk assessments and vulnerability analyses to identify potential security threats and weaknesses. Implemented and managed advanced security solutions to safeguard the organization's IT infrastructure and sensitive data, developed and enforced security policies, procedures, and standards in line with industry best practices and regulatory requirements, and performed regular security audits and penetration testing to ensure compliance with internal and external security protocols. Collaborated with IT and business teams to integrate security measures into new technologies, monitored security alerts and incidents, analyzed over 250 phishing emails per month, implemented HID Digital Persona MFA, managed comprehensive firewall audits, led VPN implementation projects, and oversaw VMWare Carbon Black and DefenseStorm platforms for enhanced security operations.

Wilmington, North Carolina, United States

Managed user accounts and access permissions across 63 different environments, ensuring secure and appropriate access to resources. Successfully resolved 2,500 support tickets within ServiceNow and Fresh Service environments over a 4-month period, demonstrating efficiency and problem-solving skills. Streamlined API and Enterprise Application organization and maintenance in Azure, conducted user account and exchange account management, developed the organization’s first digital forensic threat assessment plan, and facilitated the acquisition and integration of digital forensics software to enhance investigative capabilities.

Wilmington, North Carolina, United States

Monitored and enhanced endpoint security systems using Microsoft Defender, identifying and addressing security threats to protect the university's IT environment. Isolated and quarantined infected machines on the network to prevent the spread of malware and ensure network integrity. Conducted beta testing for a new administrative access program, evaluating functionality and providing feedback, and revised protocols within the Intrusion Protection System (IPS) to enhance network security and mitigate potential vulnerabilities

Wilmington, North Carolina, United States

Delivered Tier 2 technical support to over 18,000 faculty, staff, and students, resolving complex issues through standardized troubleshooting procedures and procedural protocols. Provided remote and in-person support across Windows, iOS, and Android platforms, utilizing tools like Bomgar and Team Dynamix, and acted as a Subject Matter Expert for systems such as Canvas LMS and DUO authenticator. Mentored over 50 junior technicians, led incident response efforts for security breaches, administered security tools, and developed and delivered security awareness training programs to enhance cybersecurity across the university.

Motsu, North Carolina

Addressed and resolved technical support inquiries from users in a Windows environment using DameWare, telephone, and email, ensuring the prompt and effective resolution of IT issues. Lead project manager for multiple projects, such as upgrading 300 machines for a Department of Defense client, supervised IT Help Desk operations, managed user accounts, conducted rigorous hardware and software testing, and coordinated the upgrade and re-imaging of desktops and laptops, ensuring adherence to operational standards and enhancing system performance.

Supervised, installed and managed data network systems in stand-alone and client-server environments such as MS Exchange and Defense Message Systems. Troubleshooting and maintenance of hardware, software, and customer information system problems. Build and installation of fiber. Managed over 20 personnel in daily operations ensuring the overall readiness of the unit as well as ensuring all gear remained 100% online functioning at highest level while conducting weekly individual counseling and mentoring sessions with each Marine. Accountable for over $2 million worth of equipment.Supervised, set up and conducted troubleshooting of tactical radio equipment. Operation of Satellite Communications UHF, direct and wide band frequencies, and operation of long haul HF. Cryptographic code loading and generation. Equipment maintenance and repair. Lead over 50 personnel in day to day operations as well as ensuring more than 80% readiness within the unit while conducting weekly individual counseling and mentoring sessions with each Marine. Positive accountability for $4.8 million worth of equipment. Purchaser of $500,000 worth of new equipment on behalf of the Marine Corps.

NCOs are tasked with the training, discipline, and welfare of junior Marines, ensuring they are well-prepared for the demands of military service. They serve as the backbone of the Marine Corps, bridging the gap between enlisted personnel and higher command. NCOs uphold the Corps' core values of honor, courage, and commitment, exemplifying these principles in their daily duties. Their responsibilities include enforcing standards, mentoring younger Marines, and leading by example both in garrison and in combat situations. Through their leadership, NCOs maintain unit cohesion, readiness, and effectiveness, making them indispensable to the mission and success of the Marine Corps.

Okinawa, Japan

Administration, maintenance, and management of cryptographic keys, documents, and items to the amount of $6.5 million while working in an unsupervised environment. Proper destruction of sensitive materials. Developed standard operating procedures for the unit as well as weekly reports for the commanding officer to ensure proper handling and accountability at the individual level were followed.

Okinawa, Japan

Maintain base security at check point location in conjunction with foreign security personnel ensuring the safety of the base. Conducted vehicle and subject searches and inspections to ensure all personnel were conforming to base orders. Oversaw and planned the daily operation of ten teams of five personnel to ensure constant vigilance and awareness. Planned and lead operations with limited to no supervision through base-wide lock down during extreme weather to ensure the safety of all personnel and equipment. Managed the regular transfer and movement of classified documents and cash up to $100,000.

Bachelor Of Science - Bs, Cybersecurity

Activities and Societies: TAC Student Worker, Member of Cyber Defense Club

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Student worker at TAC, Club Golf President, Member of Cyber Defense ClubMinor and concentration in Cyber Security

High School Diploma

Activities and Societies: Golf Team Marching Band