Account Operations Manager
Spearheaded the implementation of new processes to streamline workflows, resulting in a 75% decrease in client billing concerns. This helped identify inefficiencies in revenue tracking and reconciliation, leading to the discovery of $40K in previously overlooked revenue streamsCollaborated closely with high-profile clients including Netflix, Disney, and Lionsgate, serving as the primary point of contact to ensure seamless execution of 25+ weekly eventsManaged end-to-end project… Show more Spearheaded the implementation of new processes to streamline workflows, resulting in a 75% decrease in client billing concerns. This helped identify inefficiencies in revenue tracking and reconciliation, leading to the discovery of $40K in previously overlooked revenue streamsCollaborated closely with high-profile clients including Netflix, Disney, and Lionsgate, serving as the primary point of contact to ensure seamless execution of 25+ weekly eventsManaged end-to-end project operations encompassing meticulous preparation, proactive communication, scheduling of personnel, on-site coordination, and timely delivery of post-event requirementsProvided mentorship to over 35 new managers, guiding them through the onboarding process, tailored training programs, retooling initiatives, and their initial field work experiences. Fostered professional growth and development by offering personalized support, constructive feedback, and resources to empower new managers to excel in their rolesOrchestrated cross-functional team cohesion to optimize daily operations, minimizing errors and turnaround time to enhance overall efficiency Show less