Madison Ricci Email & Phone Number

Davidson, North Carolina, United States

Oversee two restaurants and banquet operations for the main clubhouse.

Davidson, North Carolina, United States

Davidson, North Carolina, United States

Greer, South Carolina, United States

• Prepared dishes for the restaurant to serve during daily operation, assisted in culinary prep work for caterings, assisted in modifying the menu to reflect seasonal items.• Prepared the restaurant for opening by making pre-portioned sauces, cutting and wrapping cakes to be sold, served drinks to customers and catered to their needs throughout their dining experience.• Responsible for keeping food fully stocked on the line, managed to-go orders while customers were being served, fulfilled online to-go orders.• Created packing lists for each catering to ensure that all items were packed to make team successful, packed and organized vehicles, set up and broke down caterings, decorated buffet tables and other areas of the venue, worked closely with event planners and venue owners to make sure events ran smoothly.

Charlotte, North Carolina Area

Program consisted of training to assist in daily Banquet and F&B Outlet operations including: scheduling, running events, assisting clients, closing bills, payroll, greeting guests, handling guest complaints, daily beverage inventory, generating new ideas to improve daily operation, etc.Completed online management training modules, attended a leadership conference, and completed departmental rotations.Responsible for creating and following up on WIGs for the hotel to help increase B.L.T. scores.Drafted and edited contracts/event orders and worked with potential clients interested in hosting small parties in a private dining room and bar/lounge area.Developed a Room Service training manual to issue to new hires and serve as a reference point for current Room Service Servers to ensure consistent service.Trained new hire supervisors and staff.Designed forms for staff, supervisors, and managers to use to make sure all daily tasks to prepare for the next shift were completed to the required standards of the department.Created a Managerial folder filled with training sheets on multiple programs used within the Banquet department, as well as reference sheets and guides for completing managerial responsibilities such as scheduling and payroll.

Univeristy Park, Pa

Was responsible for stocking coffees, soups, and drink cups/lids. Was also responsible for making specialty coffee drinks and smoothies. On top of these duties, I was in charge of refilling chips, pretzels, and other such snacks next to each register and checking out each customer in friendly and timely fashion.

Pittsburgh, Pa

• Assisted in daily banquet operations: speaking with clients, checking meeting rooms, making schedules, closing event bills, running events, creating daily House Attendant worksheets, etc.• Created three guides for banquet servers, House Attendants, and bar tenders to help raise the department B.L.T. scores• Helped in creating new worksheets and training manuals for event operations staff

Asheville, North Carolina

University Park, Pa

Greater Pittsburgh Area

I was a part of regular summer camp as well as a performing arts summer camp at the JCC. I was responsible for teaching kids acting techniques and also painting sets for the kids to use in their final performance. I was also responsible for following a schedule for the kids' activities, teaching kids how to swim, and changed diapers. I worked with kids ranging from age 2-13.

Greater Pittsburgh Area

As a hostess I was responsible for seating customers, managing a waitlist, restocking the bathrooms, recording take-out orders, and managing a table count. I worked here my senior year of high school and quit because of conflicting commitments.

Greater Pittsburgh Area

I volunteered at the Mt. Lebanon Day camps during 2012 and 2013. In the year 2014 I was hired as a camp counselor. I was responsible for watching a group of kids age 6 -10. I played games with them and took them to an art activity every day.

Bachelor Of Science - Bs, Hospitality Administration/Management

Activities and Societies: Cooking and Baking Club, Gamma Sigma Sigma, Spoon University

Bachelors Of Science, Hospitality Management

Activities and Societies: Gamma Sigma Sigma, Spoon University, Cooking and Baking ClubI was the Photography Director for Spoon University.