Madison Rocker Email & Phone Number

• Responsible for all new and renewal business production in the Western territory.• Operating in a leadership capacity to drive overall growth by working with the sales, account management, and senior leadership teams to ensure continuous delivery of quality service. • Maintaining relationships with our 60+ insurance carriers to gain a better understanding of their appetite and any market changes.

Mission Viejo, California, United States

•Handles complex accounts by utilizing extensive knowledge of the overall marketplace, products and industry trends•Maintains a profitable book of business through strategic market placement guidelines and aggressive marketing•Analyzes performance of book and identifies new opportunities for growth for team members •Communicates product knowledge to internal and external teams within the organization through webinars, conference calls, email updates and presentations.•Organizer… Show more •Handles complex accounts by utilizing extensive knowledge of the overall marketplace, products and industry trends•Maintains a profitable book of business through strategic market placement guidelines and aggressive marketing•Analyzes performance of book and identifies new opportunities for growth for team members •Communicates product knowledge to internal and external teams within the organization through webinars, conference calls, email updates and presentations.•Organizer of "culture building" events within the office for our team members•Continuously learning various product lines to become well rounded and to assist and lead our team members Show less

• Consistently meets and surpasses monthly revenue goals• Educated customers on management liability through comparisons, conference calls, webinars and meetings• Gained a deep technical understanding of the management liability product and market place bybuilding key relationships with underwriters in top industry markets• Coached new colleagues on how to handle accounts while building their coverageknowledge

•Receive applications for insurance from independent agent customers•Review and analyze the qualifying risks and exposures specific to management liability specifically in California where risks are higher and the market is complex.•Act as a liaison between the company underwriters and the independent agent customers to negotiate favorable insurance proposals•Discuss the features and benefits of each proposal with customers while also building policy comparisons. •Actively… Show more •Receive applications for insurance from independent agent customers•Review and analyze the qualifying risks and exposures specific to management liability specifically in California where risks are higher and the market is complex.•Act as a liaison between the company underwriters and the independent agent customers to negotiate favorable insurance proposals•Discuss the features and benefits of each proposal with customers while also building policy comparisons. •Actively learning and understanding company underwriters’ appetites for risk and exposure. Show less

Mission Viejo, California, United States

•Receive applications for insurance from independent agent customers•Review and analyze the qualifying risks and exposures specific to management liability and professional liability.•Act as a liaison between the company underwriters and the independent agent customers to negotiate favorable insurance proposals•Discuss the features and benefits of each proposal with customers while also building policy comparisons. •Actively learning and understanding company underwriters’… Show more •Receive applications for insurance from independent agent customers•Review and analyze the qualifying risks and exposures specific to management liability and professional liability.•Act as a liaison between the company underwriters and the independent agent customers to negotiate favorable insurance proposals•Discuss the features and benefits of each proposal with customers while also building policy comparisons. •Actively learning and understanding company underwriters’ appetites for risk and exposure. Show less

Laguna Beach, California, United States

• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally, analyzing staff by evaluating the feedback of guests to improve the customer’s experience, train new employees and provide ongoing training for all staff. Generate weekly, monthly, and annual reports with management team to improve overall business establishment success.

Laguna Beach, Ca, United States

•Diligently assists the catering sales manager throughout event preparation and management procedures, providing administrative support by completing tasks including following up on sales leads and booking event spaces. Leads potential clients on tours of event space and upsells hotel accommodations to maximize sales.•Actively participates in contract preparations and negotiations, utilizing SalesPro, OPERA and STS Sales software to collect initial deposit and subsequent invoices from… Show more •Diligently assists the catering sales manager throughout event preparation and management procedures, providing administrative support by completing tasks including following up on sales leads and booking event spaces. Leads potential clients on tours of event space and upsells hotel accommodations to maximize sales.•Actively participates in contract preparations and negotiations, utilizing SalesPro, OPERA and STS Sales software to collect initial deposit and subsequent invoices from client in a timely manner. Applies knowledge of Excel Spreadsheets to organize information including cost estimates. •Works with multiple hotel staff including chefs to accurately tailor food and drink menu to client as requested. Plans various aspects of upcoming events including the set-up aesthetic and the employee schedule while concurrently coordinating with external vendors to procure additional materials and services.•Successfully manages up to 10 hospitality employees during events and restaurant hours of operation, investigating escalated client and event issues to mitigate potential and current problems as needed. Provides additional support on the floor during set-up and teardown procedures and ensures staff stay on task. Oversees restaurant staff ensuring flow of service is executed properly and delegates tasks within working environment. Show less

Dana Point, California, United States

•Worked alongside corporate and social event client coordinators at a high-end, resort hotel with a 400-patron accommodation capacity, functioning as liaison between hotel management and clients during weddings, conferences, and other large-scale events.•Oversaw operational aspects of events, gathering accurate information and delegating tasks amongst various departments. Purchased additional items from third party vendors as necessary before managing deliveries to ensure order accuracy… Show more •Worked alongside corporate and social event client coordinators at a high-end, resort hotel with a 400-patron accommodation capacity, functioning as liaison between hotel management and clients during weddings, conferences, and other large-scale events.•Oversaw operational aspects of events, gathering accurate information and delegating tasks amongst various departments. Purchased additional items from third party vendors as necessary before managing deliveries to ensure order accuracy. •Organized all event signage and menus based on client requests, utilizing Microsoft Word and Excel to create personalized signs and menus. Show less

Dana Point

Greater Los Angeles Area

• Worked events such as The Day Emmy Awards at Warner Bros Studio.

Bachelor'S Degree, Hospitality Administration/Management

Hospitality Administration/Management

Activities and Societies: Studied at Apiscus International School of Hospitality June 2016-July 2016