• Pilot multiple company-wide initiatives to create efficiencies and drive revenues• Take ownership of client concerns and resolve client issues at first point of contact• Educate clients on sustainable financial practices, financial independence, and credit scoring• Perform necessary due diligence to prevent and respond to potential criminal activity

• Performed quality control review of all front-end operations• Placed orders for clients and served items in a timely manner• De-escalated client complaints and addressed issues as they arose• Answered client phone calls using best customer service practices• Maintained balanced cash drawers ensuring an adequate number of bills remained

• Created an appealing store front that could attract clients• Completed sales transactions for clients and packaged goods• Responded to client issues arising from misplaced or mislabeled products• Enhanced top line and bottom line potential by building client relations• Utilized expert product knowledge to assist clients in the selection and purchase of merchandise