• Communicates with external and internal clients to develop solutions using Microsoft Power Platform to best fit their operational needs.• Conducts "RPA in a day" trainings about Robotic Process Automation for government and non-government entities.• Trains internal consultants in canvas Power Apps.

• Acts as key contact and evangelist for Microsoft applications and solutions.• Acts as Laserfiche administrator.• Acting supervisor for IT Intern.• Acts as key writer for internal training documents regarding the Information Technology department.• Consults on organization's asset-inventory deployment. • Conducts meetings across all levels of the organization to identify areas of improvement for departmental business processes, and develops solutions for such areas.• Develops Microsoft training for entire staff. • Developed and maintains internal community forum using Microsoft Teams that provides Microsoft best practices, upcoming training, and helps answer questions posed by employees.• Creates and maintains web-based workflow, forms, and web site solutions for internal and external customers primarily through SharePoint Online, Microsoft Flow, and Microsoft PowerApps.• Integrates disparate technology to improve efficiency and reduce data re-entry.• Provides second-level support and assists with third-level software support. Troubleshoots and manages resolution of operational problems for assigned technologies.• Shares knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.• Performs installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards.• Maintains up-to-date awareness of industry developments and best practices in their area of specialization.

• Provided advanced network and desktop computer support by installing new or existing applications, loading operating systems and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs.• Developed and maintained the City's SharePoint infrastructure for a future intranet.• Created custom sites for departments using SharePoint, Microsoft Flow, and Microsoft PowerApps.• Maintained software and hardware by troubleshooting, patching and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling. • Provided advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.• Provided customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics and computer resource management.• Created and maintained the IT intranet using SharePoint to easily access documentation and announcements used for staff.• Trained employees on Office 365 and its best practices.

• Earned promotion following superior performance reviews anddemonstrated the ability to quickly learn and master complex processes.• Install, configure, diagnose, repair computer hardware/software, printers, network equipment, RF equipment, or datacenter equipment, involving some exposure to electrical and mechanical hazards with appropriate safety precautions. • Work closely with customers to assist in solving reported problems with computers and or software. • Make arithmetic calculations and perform work efficiently and accurately. • Communicate courteously and effectively with other employees, officials, vendors, and the public. Sit, stand, and input data frequently for extended periods of time.• Perform operational duties and complete scheduled workload within required timeframes with little supervision. Route various printouts, source documents, forms and tapes to departments. • Follow detailed instructions to complete scheduled tasks with care. • Work with computers, tape drives, detacher, decollator, hard disk drives, and various computer printers. • Perform data entry as required. • Work with vendors on support-related issues.

• Operate and maintain the IBM i5 computer of the city• Create and run jobs as needed for different departments using IBM AS400 system• Create Field Purchase Orders and Requisitions for Purchase Orders• Instruct/Train employees on the client side of Hyland's OnBase • Create new document types and keywords using OnBase for employees as needed

• Catalogued needed software and hardware inventory• Troubleshot phone and computer issues• Designed map of outlets to targeted ports throughout the Richardson Fire Training Center• Replaced and installed new computers and phones