Madisyn Lane Email and Phone Number

Advertising strategist at Portland State University's student-run agency. (Now called Student Work)

-Designed, created, and delivered marketing programs to support the growth and expansion of PSU HRMA activities -Developed and implemented social media strategy to enhance engagement, promote programs, and manage brand presence-Managed usage of HRMA and SHRM Affiliate logos, ensuring compliance with guidelines

-Warmly welcomed guests once seated, describing the menu format and content, and answering any questions about food, drinks, or the restaurant itself.-Provided informed recommendations and accurate descriptions on food and beverage menu items.-Communicated clearly with managers and kitchen about any allergies or dietary restrictions-Enriched the guest experience with cultural insights and making food and wine pairing suggestions-Maintained a calm and composed demeanor during high-volume, high-stress situations, effectively multitasking and prioritizing tasks to ensure smooth operations-Executed private dining events, adhering to all specifications outlined in Banquet Event Orders-Trained new team members on company policies, procedures, and customer service standards

-Provided exceptional customer service by engaging with guests, anticipating their needs, and creating a welcoming atmosphere-Demonstrated strong knowledge of beverage recipes, including classic cocktails and house specialties

-Ran service with small a staff, heavily reliant on teamwork and cross-training to foster an environment where every employee could exceed guest’s expectations -Maintained high standards of customer service and managed multitasking in a high-volume, fast-paced environment-Successfully managed the restaurant during the pandemic, leading all takeout operations, implementing safety protocols, coordinating delivery services, and ensuring continued revenue

-Provided styling advice and assistance to customers, fostering positive shopping experiences and driving sales-Demonstrated expert knowledge of Madewell products, including fabric compositions, fit, and styling options, to assist customers in making informed purchasing decisions-Assisted with inventory management tasks, including restocking merchandise, conducting inventory counts, and processing shipments

-Managed comprehensive social media presence across Facebook, Twitter, Instagram, and the organization's website-Produced engaging promotional and educational video content to enhance brand awareness and outreach efforts-Directed and trained groups exceeding 30 volunteers, ensuring cohesive teamwork and productivity-Oversaw day-to-day operations, maintaining efficient workflows and resolving any arising issues promptly-Demonstrated exceptional multitasking abilities, effectively juggling multiple concurrent projects-Created a variety of marketing materials including brochures, newsletters, infographics, presentations, and advertisements