Responsible for WVU's compliance in important areas of ADA, EEO, Title VI, Title VII, Title IX and the Civil Rights Act of 1964. Managed WVU’s complaint inbox and makes record of all complaints filed. Served as the initial point of contact for all complainants. Addressed questions and concerns. Maintained thorough documentation of all communication and outreach efforts conducted via telephone and E-mail. Ensured that all case files were organized and up-to-date. Responsible for interpreting various institutional, state and federal polices in a manner that is both accurate and comprehensible. Connected complainants with resources, supportive measures and referrals. Collected and analyzed data, and developed monthly, quarterly, and annual reports to reflect various data patterns and trends. Handled all internal and external data requests. Served as a liaison between OEA and other WVU departments.

Advocated for victims and witnesses of sexual assault, domestic violence, stalking, incest, child abuse, human trafficking and other crimes of violence by working with the prosecuting attorney, law enforcement and other local agencies to provide a coordinated community response. Kept victims informed of their rights and the status of their cases, assisted with the facilitation of interviews for victims and witnesses with the police and prosecuting attorney. Acted as a liaison between victims and the judicial system. Helped victims complete various program referral applications. Operated 24/7 crisis hotline. Managed several state and federal grants. Developed and maintained good working relationships with other community-based agencies to comprehensively serve clients. Provided educational information and trainings to community members.

Scheduled and recorded meetings. Transcribed meeting notes and distributed notes to all attendees. Collected and analyzed qualitative data using focus groups and survey research methods. Developed creative content and published public resources for the department’s website.

Operated the leasing office’s main phone line and E-mail account. Provided tours of property to prospective residents and their families. Responded to resident questions and concerns in a quick and efficient manner to ensure resident satisfaction. Managed resident account portals. Assisted with the lease preparation process by generating all required lease paperwork and organizing resident lease files.