•Supervise work at all levels and set clear objectives. •Train staff to have a relational instead of a transactional experience with guests.•Plan activities and allocate responsibilities to achieve the most efficient operating model. •Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. •Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services, amenities, and qualities.•Engage guests… Show more •Supervise work at all levels and set clear objectives. •Train staff to have a relational instead of a transactional experience with guests.•Plan activities and allocate responsibilities to achieve the most efficient operating model. •Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. •Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services, amenities, and qualities.•Engage guests and welcome them to the hotel, address their complaints, find solutions to problems, and connect them to local and statewide attractions and activities.•Deal with maintenance issues, shortages in staff or equipment, and renovations.•Collaborate with external parties such as suppliers, travel agencies and event/conference planners.•Inspect facilities regularly and enforce strict compliance with health and safety standards. Show less

•Manage digital presence and consistent appearance across multiple online travel agency (OTA) booking engines.•Implement revenue management operations, procedures and best practices.•Identify new revenue opportunities.•Promote the commission-free side of the reservation system.•Track and report revenue results on a regular basis.•Optimize and expand distribution partnerships.•Act as an overall business development consultant for the hotel owner.•Challenge and… Show more •Manage digital presence and consistent appearance across multiple online travel agency (OTA) booking engines.•Implement revenue management operations, procedures and best practices.•Identify new revenue opportunities.•Promote the commission-free side of the reservation system.•Track and report revenue results on a regular basis.•Optimize and expand distribution partnerships.•Act as an overall business development consultant for the hotel owner.•Challenge and influence hotel operations to improve service level and operational standards.•Build and maintain strong working relationships with all levels of staff. Show less

Domestic violence and HIV are on the rise in our communities and can be reduced, in part, by discussing and sharing information relevant to each topic. It's time to end the silence.Stigma surrounds both of these issues like dark clouds and contributes to the increase of DV incidents and HIV infections.I believe that by using the power of social media to influence, educate, and shape understanding, much can be accomplished. Working together, we can reverse the negative trends and… Show more Domestic violence and HIV are on the rise in our communities and can be reduced, in part, by discussing and sharing information relevant to each topic. It's time to end the silence.Stigma surrounds both of these issues like dark clouds and contributes to the increase of DV incidents and HIV infections.I believe that by using the power of social media to influence, educate, and shape understanding, much can be accomplished. Working together, we can reverse the negative trends and help each other heal, find acceptance, and then pass that knowledge forward. Show less

•Developed and implemented a 100% cloud-based HP printer service and supplies business that allowed secure business transactions anywhere an internet connection was available.•Innovative and ambitious business structure that provided easy scalability in real time to react to changes in the marketplace and customer needs.•Streamlined technician interaction by utilizing two free-to-download apps that interact with accounting and scheduling system. Apps available on both Android and Apple… Show more •Developed and implemented a 100% cloud-based HP printer service and supplies business that allowed secure business transactions anywhere an internet connection was available.•Innovative and ambitious business structure that provided easy scalability in real time to react to changes in the marketplace and customer needs.•Streamlined technician interaction by utilizing two free-to-download apps that interact with accounting and scheduling system. Apps available on both Android and Apple based devices, ensuring technicians can accept, invoice, and get paid for service calls on site in real time with whatever smartphone or tablet they choose to use. Show less

•Confirmed technical specifications for proposed purchase of customer’s technology equipment, networking hardware, and related products as requested to ensure the proposed equipment will operate in the customer’s network environment.•Identified and delivered required hardware service levels according to published Service Level Agreements.•Installed, configured, tested, maintained, monitored, troubleshot and restored to operation end user and network hardware, peripheral devices… Show more •Confirmed technical specifications for proposed purchase of customer’s technology equipment, networking hardware, and related products as requested to ensure the proposed equipment will operate in the customer’s network environment.•Identified and delivered required hardware service levels according to published Service Level Agreements.•Installed, configured, tested, maintained, monitored, troubleshot and restored to operation end user and network hardware, peripheral devices, printing/scanning devices, video or presentation equipment, and other products. Show less

•Managed, trained, directed, and evaluated six service team technicians.•Identified problems, resolved issues, sought out root causes and handled organizational conflicts that hindered service delivery.•Implemented process improvements by establishing standards and policies; provided “just in time” training, communication sessions on organizational changes, initiatives, strategy and strategy changes, customer service and reporting.

•Aggressively grew business from a handful of private clients to more than 70 private and corporate clients in less than 2 years.•Designed and implemented custom tailored IT solutions for a wide variety of small to medium sized businesses•Maintained, serviced, and responded to requests for rapid mobile response of downed networks, computer hardware, and backup systems.

• Maintained and expanded IT service department from a single private client to more than 30 private and corporate clients.• Maintained 55% profitability over a 3 year period, resulting in creation of employee profit-sharing plan.• Actively participated in business development strategy sessions as IT department head.

•Responded to all incoming requests for IT assistance for entire Alaskan area of US Post Office operations.•Corrected a variety IT problems via remote access; assigned and dispatched next-level technicians to local area sites for problem resolution.•Maintained state-wide inventory of computer hardware and peripheral devices.

•Coast Guard Recruiter 1990 to 1993.•Coast Guard Emergency Medical Technician I-Ambulance 1989 to 1990.•Explored a variety of Coast Guard units throughout career. Assignments included both surface ships and shore stations.

•Veteran of Foreign Wars, 2nd Engineer Battalion-South Korea 1983-1985.•Operation Big Pine II, JTF Bravo-Honduras 1983.•Served both stateside and overseas. Worked in food preparation, field sanitation, and dining facility management positions.