A Digital Transformation leader, product owner, ex-Gartner analyst and strategy consultant with over 7 years of experience in Digital Workplace, diverse SaaS technologies, meeting solutions, workstream collaboration products & strategies, UCaaS, Organizational Change management tactics to drive digital business transformation. In my previous roles, I’ve advised over 100 IT Leaders, CIOs/CTOs/CXOs, Vice Presidents/Directors, Technology and Functional Leads at both vendor and end user organizations on their Digital Workplace & Meeting Solutions Strategy and Product Development. I’ve created and managed a champion network team of executive leaders and cross functional team leads.Key Accomplishments:>Identified and deployed a cloud data migration system which saved the company over 70K USD in migration costs>The IT Leadership bestowed the “IT Factor” award upon for me for my exemplary performance at SPX FLOW.>Provided Strategic and tactical advise to over 100 CIOs, CTOs, Vice Presidents and Directors of renowned fortune 500 companies and defence organisations including various Governments on their hypercritical priorities in Digital Workplace and remote working to ensure business continuity during the COVID 19 pandemic>Collaborated with multiple high profile Gartner Sr. Director Analysts to conduct research and write 3 marquee research notes related to Meeting Solutions which was crucial and pivotal at the onset of the pandemic. These research notes benefited a lot of organisations(including defence, justice and law enforcement agencies) and Governments across the globe during the pandemic.>Received the Budding Star award for my Performance in Mitel, in the first three months that I joined in recognition of my talent of being the best among the two teams present in India and the USA. >Received thePower MBA certificate of completion from ThePower Business School>Received the Sustainable Business Strategy certificate of completion from Harvard Business School Online.>Received the certificate of completion forAI-900T00 MicrosoftAzureAI Fundamentals.>Completed the ITIL v4 foundation training program from SimplilearnI am also a purpose driven business leader who has explored different business models that companies use to drive change and explain why purpose driven businesses are in the best position to tackle the world’s biggest problems.The Power Business School outlined the mindset and persona of the world’s most successful entrepreneurs and businessmen. I explored various product development, go-to-market and management strategies.
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ConsultantHcltechBengaluru, Ka, In -
ConsultantHcltech Feb 2023 - PresentBengaluru, Karnataka, India -
Senior Digital Workplace Solutions AnalystZuora Dec 2021 - Dec 2022In my current role as the Senior Digital Workplace Analyst, I work under the direction of the Chief Information Officer and directly help the Chief Strategy and Operations Officer build out the Digital Workplace Program. I’m the Technical Lead and Product Owner of Google Workspace(GW), Microsoft, Slack, Zoom and Box I'm currently responsible for a wide range of critical global initiatives ranging from: o Securing GDrive (My Drive and Shared Drive) o Digital Workplace (DW) Program o Collaboration Best Practices and Creation of the Training Portal for our DW apps o Hybrid Office Tools (Meeting Solution Hardware specification, Whiteboards, Hybrid working solutions) o Feature parity between Google Workspace and Microsoft 365 o Automation (Okta, Slack, BetterCloud, Google) o Data Discovery and Classification o Enterprise Content Management o Zoom Administration and API management o Slack migration to Enterprise Grid o Slack Management, Set Retention Policies and DLPs in Slack, Discovery APIs for Legal Holds o Box data migration to Google Workspace using Google Workspace Migrate o Custom retention policies for Google Workspace Applications using Google Vault o Leverage Google Workspace to perform data migrations of companies(using GW) acquired through M&A o BetterCloud automated workflows o Google Workspace Management(Super Admin), Archive user workflow using Google Vault Created the Integration Playbook for Mergers & Acquisitions(M&A) As the Technical Lead, I am responsible for creating the project plans for all complex projects related to Google, Microsoft, Slack, Zoom and Box I am responsible for leading & implementation of all migration projects that arise due to M&A. As part of securing GDrive, I got upto speed on Google Workspace and discovered a method of using Drive labels coupled with DLP policies and Data Classification to secure the data stored on the GDrive. -
Digital Workplace AnalystSpx Flow, Inc. Aug 2020 - Dec 2021I was responsible for creating and launching a champion network across the organisation.I provided change management, user communications, training and adoption services across a wide array of critical global initiatives, including: -Skype for Business (on-premise) to Microsoft Teams Transition (~4500 users across 90+ locations)-Single Sign-on (SSO) & Multi-factor Authentication (MFA) Platform Transition-Enterprise Mobility Management (EMM) Platform Transition (Airwatch to Intune)-IT Service Desk Platform Transition (ServiceNow to Ivanti)-Teams Room System Deployment (~25 locations, ~140 meeting rooms across the world)I was heavily involved in the IT infrastructure migration of the companies that we acquiredI assisted the Director of IT in creating the 2025 Digital Vision for our organisation I was instrumental in developing the process for enabling Sensitivity labels for groups in order to enhance our document security, discovered the technical implementation method for it and led the team to test and deploy it.Analysed Microsoft Viva Insights and deployed it across the organisation with training materials on the usage of Viva analytics and how to leverage it to be more productive and focus on their wellbeing at the same time.Used Microsoft Power Virtual Agents to create chatbots to assist end users on Teams capabilities and issuesUsed Spaces to illustrate the Digital Workplace capabilities to the champion networkUsed Microsoft Power Automate and Power Apps to create automated workflows and apps to simplify repetitive tasks.Used PowerBI to generate reports to be presented to the Digital Steering committeeConducted organisation-wide training sessions on any new Microsoft 365 capabilityAttended multiple workshops by Microsoft on Azure and Power Platforms hosted exclusively for us by our partnerHelped build the Digital Workplace page on our company intranet site -
Associate Principal Analyst - Digital Workplace Applications-Unified Communications & CollaborationGartner Aug 2019 - Aug 2020• Equip leaders with indispensable insights, advice and tools to achieve mission critical priorities which propels their organization to success.• Part of the digital workplace application team, My research agenda comprises of Unified communications and collaboration (UCC). Under UCC, my current focus is towards meeting solutions like Cisco webex, Microsoft teams, Hangouts, Zoom etc. • I write research notes on these topics and provide consultation and advise to IT and Procurement leaders on best practices for selecting, negotiating, implementing, and adopting the above mentioned technologies.• Selection of meeting solution hardware (i.e- audio and video conferencing). Meeting room solutions, Meeting solutions market overview. -
Member Of Technical StaffMitel Mar 2018 - Aug 2019Bengaluru Area, India• Setup VoIP (Voice over Internet Protocol) communication systems and manage the communication systems on the cloud for major corporations in the USA who are using Mitel IP phones (MiVoice).• Configuring the 53xx and 69xx series phones.• Configure complex phone systems on the PBX(MBG). Programming the MAC addresses with the respective servers or MCD’s• Configuring the call routing, programming phone keys, speed dials, call re-routing, twinning.• Programming call flows to follow different patterns during business hours and off business hours.• Creating ring groups, hunt groups, keyline groups, paging groups park groups. • Configuring the IVR(Auto Attendant) and multi level voicemail systems.• Troubleshooting Voice Quality issues, static on the line, one way audio issues. • Access to the cloud server(MCD). Maintaining the cloud system.• Checking the cloud logs for any irregularities.• Setting up the MiCollab application which integrates their desk phones, desktop softphone and mobile phone. Helps them communicate with others using MiCollab within the office. Check the statuses of each one.• Setting up the conference phone which uses SIP protocol. Generating the SIP credentials and configuring it on the SIP server.• Setup IP DECT phones like the M112. Configure Polycom phones which uses SIP protocol on the MiVoice Business platform(MCD).• Setup ATA devices which enables them to use loud speakers, pagers and analog phones on the MiVoice server.• Check the DID’s used by the companies and use a smartwatcher application to track the calls.• Use commands on the MCD to trace the path of the call.• Setup Hotdesk users which enables them to use multiple phones and check their status on the MCD.• Use the VOIP scout tool to track the network health of our clients which hampers the performance of their communication.• Create ACD (automatic call distributor) users and groups. Setup the ACD call flow path. Setup the 3300 ICP controllers. -
Technical Support AnalystIbm Sep 2016 - Mar 2018Bengaluru Area, India• Troubleshooting network problems and outages.• Perform Ping, tracert, ipconfig, netsh wlan commands on the affected machine in case of a network outage to retrieve the minimum data required to run a diagnostic.• Outlook application Support. • Maximizing network performance by monitoring performance using wireshark.• Captures packets in real time to analyse the traffic flow on your network and troubleshoot network problems.• Download and install wireshark on the affected machine, launch wireshark and select the interface from the interface list. To analyze wireless network traffic, select wireless network. Packets start to appear in real time. It captures the packets sent to or from the machine. Click on stop capture to stop capturing traffic. It uses color code to distinguish the traffic between TCP, UDP and DNS. We use filters to narrow down specific traffic. We follow the UDP stream for the full conversation between client and server which also gives us the path• Troubleshooting WLAN issues.• Check wireless access point• Check if the right DNS is set by opening the properties window of wireless network adapter which is found in network and sharing center under change adapter setting and selecting IPV4.• Once we open that, click on advanced and then click on DNS set the DNS Required.• Do the same for IPV6 address.• Troubleshoot VPN(Virtual private network) issues.• Configure the Securenvoy soft token application on the machine by setting it to the right server address.• The soft token generates secure passcodes using which they can login to VPN using Cisco anyconnect secure mobility client.• Make the necessary changes on the server side as well so they can connect without any issues.• Troubleshoot VOIP issues.• Issues with Cisco IP communicator(softphone). Retrieve the mac address and the tftp server address.• Access to Cisco Unity manager, where voicemail pin can be set and new extensions can be assigned to users. -
Algorithmic TraderHexaurum Learning Llp May 2015 - May 2016-Analyse the Forex charts.-Based on certain phenomena, technical strategies and indicators performed profitable trades.-Created an Expert Advisor (Automated trading system)-Good communication skills acquired during cold calls.-Created the company website.
Madan Mohan Kumar S Education Details
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Sustainable Business Startegy -
Vemana Institute Of Technology, BangaloreComputer Science
Frequently Asked Questions about Madan Mohan Kumar S
What company does Madan Mohan Kumar S work for?
Madan Mohan Kumar S works for Hcltech
What is Madan Mohan Kumar S's role at the current company?
Madan Mohan Kumar S's current role is Consultant.
What schools did Madan Mohan Kumar S attend?
Madan Mohan Kumar S attended Harvard Business School Online, Vemana Institute Of Technology, Bangalore, St. Joseph's Pre-University College.
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