Management Trainee at PT Bank Rakyat Indonesia (Persero) Tbk

• Receive complaint tickets from customers regarding the BRI Digital Banking product.• Analyze the issues and perform detailed checks on the relevant tools and databases.• Assign tickets for further action and conduct follow-ups with the appropriate team.• Monitor pending tickets through the Dashboard.• Coordinate team members to enhance solution delivery and reduce resolution times, thereby improving customer satisfaction.• Generate daily reports on incoming, pending, and resolved tickets in the WhatsApp group.

Placement at PT Bank Rakyat Indonesia (Persero) Tbk, Digital Banking Development & Operation Division

Rating the relevancy and accuracy of ads pertaining to social media.

• Evaluation of many different task types including Search evaluation, Ads evaluation, Text, Image, and Video audio queries.• Research using online tools to determine the intent and accuracy of queries.• Applying market knowledge with provided guidelines to evaluate the relevance and intent of task information.

View and validate the quality of websites and also to label information of images, videos, product description in a web-based tool.

• Managed Single Sign-On (SSO) accounts.• Addressed and assisted with a variety of complaints related to hardware or software issues.• Participated in the scanning team for Lampung Province's High School Final Examination answer sheets.• Uploaded students' theses to the repository website as a member of the webometrics team.• Trained new students in using the SIAKAD platform.