Mats Whittaker Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Combining PMO governance and data analysis to deliver consistent and effective change management across the organisation - I am responsible for the portfolio of change, the prioritisation of work within it, and the evolution of project and programme management frameworks to support measurable progress and meaningful data capture. Key to this role is the ability to find patterns and narratives within large data-sets, to present information clearly, to create digital and visual infrastructure to capture the portfolio and its current state, and to maintain/support a large network of contributors.In addition to the personal role responsibilities, I line manage a team of deployable Project Officers, empowering them in providing targeted support to priority projects and programmes.

London, United Kingdom

Responsible for leading on the design and implementation of major projects for the business, and for the analysis of business processes to drive efficiencies and improvements to the logistics and systems challenges faced by The Challenge. I understand and interpret business requirements, transform these into robust and testable technical requirements, and work with internal and external developers to see through the completion of my designs.Awarded organisation wide commendation - ‘The Challenge Certificate of Excellence’ - by the CEO and Chairman of the Board, for my work in this role and for my direct impact on achieving our mission and enhancing business effectiveness.

London, United Kingdom

Delivered complex projects and system changes while working with a range of business users, including senior stakeholders. Excelled in reviewing and quantifying existing processes, gathering business requirements, and making recommendations for efficiency savings and organisational investment in new projects.

London, United Kingdom

Performing as a business analyst and account manager for a major internal department, I was responsible for managing internal client relationships, as well as leading on change and project management on behalf of their technical and analytical needs. In the first year in this position I delivered major telephony and Salesforce CRM projects, as well as creating bespoke technical tools using my own problem solving and development skills.

London, United Kingdom

A position tailored to emphasise the systems knowledge and reporting skills demonstrated in my previous associate role. Acting as liaison between the Systems administration department and Customer Service department, I developed solutions to issues and gaps in functionality, while providing an overview of the organisation's progress, performance and future projections through direct reporting, dashboard creation and complex data analysis.

London, United Kingdom

Primarily working in diversity and inclusion, I managed a team of 10+ members of permanent and temporary staff, handling large amounts of medical and support information from over 25,000 customers. In this position, strict deadlines and targets had to be met to ensure that young people were able to participate safely in NCS, with any additional needs accommodated. Training and guidance, along with significant interdepartmental work was key in this role.

London, United Kingdom

Elevated customer facing role with extended responsibilities in team coordination, training and support. In addition to previous duties, I took on planning, troubleshooting and complaint escalation management.

London, United Kingdom

Customer facing role where I demonstrated calm, assured and effective customer service through multiple avenues of communication.

Swindon, United Kingdom

Working with children in schools and with other vulnerable groups in professional care environments and communities, delivering prescriptive art projects to foster social cohesion.- Gained qualifications in youth work from Swindon Borough Council- Developed advanced fundraising skills, independently raising over £20,000 for schools and partners through grant applications- Finance management, IT support and business administration- Project preparation, planning and assistance