Business Segment Partner
Oakland, California, Us
Proven record in establishing portfolio approach and direction, providing thought leadership during project feasibility analysis, and supporting client relationship management and business development activities.Full SDLC projects included an Optical point of sale system, Medicare Risk Assessment Tracking System, Employee Health and Infection Control, MIDAS+, Provider Credentialing and Population Care Management; regulatory project releases including HEDIS, NCQA, Clinical Quality Scorecard, and Disease Registries to improve the information in HealthConnect -- Kaiser Permanente's EHR (Electronic Health Record).LeadershipIdentified six major business processes requiring substantial re-engineering; presented solutions to regional senior leadership, board of directors, and the corporate Enterprise Operations group. Challenges included initiating the restructuring of an approval and ordering process for PDAs with carriers Sprint and Verizon, as well as creating an Online Service Request to stream-line the on-boarding and departure of employees to ensure Sarbanes-Oxley compliance and alignment with SOA principles. Worked as a Subject Matter Expert facilitating creation of web portals, determining security protocols, trouble-shooting issues for the Availability Program Office, and developing performance metrics.Enterprise Strategy PlanningLed effort for Kaiser's Mid-Atlantic Region to develop a tool for multi-year strategy planning, resource management, LOE estimation and budget allocation for over 100 regional and national IT initiatives.Identified gaps in multi-million dollar processes that enabled $300K+ revenue return and cost savings. Provided on-going feedback on the success of the database and consulted with C-level executives at Kaiser's corporate office on ways to improve communication between the business (administration and care providers) and IT.