Samuel Madruga Email and Phone Number

Assisted with the grand opening of a new locationTrained and developed talent, explored strengths and weaknesses to let natural affinities shine and provided positive coaching & support to foster growth in opportunity areas. High performance location, Top 3 Loyalty store for two years in a row.Assisted GM and worked closely with senior leadership in the experimentation, development, implementation and execution of company wide visual merchandising standards and directives.Helped to lead the execution and training in my location for a new inventory system rollout and assisted multiple other locations to ensure their experience was smooth, and the transition for staff as effortless as possible. Created and distributed multiple training materials, reference cards, inventory & kpi tracking sheets, rally cards, presentations for various uses in business insight, staff training & development.

Managed multiple locationsAssisted in purchasing listing and selling products and services through multiple digital and physical channelsPhotographic printing and film development. Equipment repair both in house and external.Providing quotes and education for all services offered. Facilitated the receipt and transfer of new product, used product, product purchased to be resold, repaired, re-listed for profit. Tracked orders both print & repair and kept consumers updated.Highly focused on scan projects working with fragile negatives, became very proficient with photo reparation/restoration

Dedicated consultant/account manager.Assessed accounts both personal and business up to 50 lines of service. Positioned products, services, applications and support to secure consumer loyalty, provide unmatched experience & satisfaction. Provided follow up calls to check on service appointments and to set up appointments to review accounts with consumers as new products and plans became available.

Managed a top performing loyalty program location (top 15th percentile) in a highly populated and competitive environment. Maintained -.012% YOY Shrink ratesFacilitated launch nights attended by 500-1000 customers.Oversaw training & development of multiple store managers and 2nd/3rd key individuals within our district/region.