Mads Jakobsen Email and Phone Number

CEO & Executive management. Delivery Management responsible Aeven. Head of Customer Succes. Bordmember - Board Executive Insead. MBA. Global Transformation at Large Cap Companies. Management of +200 employees Organizations. Experienced VP of IT Operations, Delivery Management and Customer Service. +25 years of leadership experience in TDC and NNIT and a parallel career in the Royal Danish Navy. Skills developed across all business functions - in particular IT Service Management, Digitalization, Automation and Customer Service. Innovative mindset with continuous focus on business development and optimization. Solid experience with establishing and operating an international Delivery Organization. Ability to establish a high performance team. Strong focus on employee development and employee satisfaction to secure optimum performance. Solid project management skills developed through a number of critical change management and outsourcing tasks. Detailed knowledge of IT processes, including SLA completion and vendor management. Documented results within resource optimization, improvement of customer and employee satisfaction, and sourcing of IT, operation and facility services. Implementing KCS (Knowledge Centered Support) for NNIT as first company in the Nordics to benefit from Self-service and Automation possibilities connected to KCS. Leading role in establishment of NNIT Thailand, currently Chairman of the Board. Perseverant focus on commercial perspective while paying attention to detail ensuring delivery of projects and plans. Effective communicator of complex information in an easily understandable way. Fluent speaker of Danish, English and German.Specialties: Global Transformation Account ManagementDanish Public sectorCustomer serviceDigitalization Automation Service Desk IT Service Management Sourcing Global Leadership Project management General managementBoard Membership (Chairman) ITILLEANKCS