- Provided accurate and appropriate information in response to customer inquiries.-Worked with upper management to ensure appropriate changes are implemented to improve customer satisfaction.- Presented and clearly explained insurance policy options to clients based on their needs and goals.- Researched coverage and premium and presented customers with the best available coverage options.- Answered billing questions, made policy changes, and provided recommendations.

- Provided over-the-phone video support and repair services that keep people connected. - Was Responsible for troubleshooting and resolving technical cable and video services issues, including repair, billing, and accounts. - If an issue calls for extra attention, bring in additional internal support and field technicians to get services running smoothly for customers.

- Responded to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources.- Provided assistance to members and/or providers regarding website registration and navigation.- Documented all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.- Processed written customer correspondence and provided the appropriate level of timely follow up.- Coordinated member transportation and make referrals to other departments as appropriate.- Maintained performance and quality standards based on established call center metrics including turn-around times.- Ensured pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services.- Researched and identified any processing inaccuracies in claim payments and routed to the appropriate site operations team for claim adjustment.- Identified any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction.

- Was responsible for obtaining information from Consumers in order to determine their current financial situation and determine solutions.- Provided solutions to Consumers to enable them to resolve their obligation administratively or voluntarily.- Gather proper documentation from Consumers and maintain appropriate follow-up.- Worked a specified number of accounts/cases daily and maintained an acceptable volume of calls as assigned to the position by Management.- Maintained proper management and updating of the system to maximize contacts.Skip-Traced to assist in locating and contacting borrowers.