Mady Thieme Email & Phone Number

Eveleigh, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Australia

Show Support (www.showsupport.com.au), Sydney/Canberra & BrisbaneProviding the Live Performance Industry with skilled labour 24/7. Bump in & bump out for private & corporate events / performances / promotional gigs / concerts / shows / tv prod sets & exhibition/expo throughout Australia.• Work includes: Operate scissor lift/EWP, operate follow spot, install audio/ visual/ lighting, wardrobe assistant, staging & facia, truss, projectors, screens, cables, display wall-, lightbox- & fab frame build & installation, re-skins, draping & cleaning, CCB, scrim, steaming, build and set décor, tents & marquees, move set any kind of in- or exterior, set table pieces, load/unload trucks, move road cases & event gear,

Marickville, Sydney

Sydney Prop Specialists (http://www.sydneyprops.com.au/)Event Theming, Styling, Prop Hire and Photographic Studios. Largest collection of props in Australia with extensive collection of backdrops, furniture and staging equipment.• Collection, transport, delivery, set up & pack down of props from warehouse to venue and back• Setting event theming, assist basic carpentry, prepare/ touch-up/ paint props on site and in-house

Marickville, Sydney

mud Australia (mudaustralia.com), studio & office at Marrickville, Sydney Handmade upmarket porcelain range combining craft, clean lines, colour palette & functionality forminimalist aesthetic with artisan finish. Stores in SYD, MLB, London, LA.Stocked by Harrods, ABC.• Create/process & manage stock pulls for all stores, branch transfers & customer orders• Ensure customer orders are managed from store to dispatch & filled with precision in a timely manner• Creating open orders/ sales orders/ purchase orders/ stock transfers/ adjustments &maximise sale potential through stock management and adjusting store stock ideals• Deliver stock to Sydney stores & assist in unpacking and check off stock/ quality control

Sydney, Australia

Sydney, Australia

• Translate content for national & international promotional email campaigns• In charge of translating content for aussieBum.com homepage & customer email replies• Assisting in marketing and promoting of new products & campaigns

Sydney, Australia

Sydney, Australia

Australian owned & operated men's swimwear and underwear manufacturing & distribution. Online business selling directly to customers worldwide, wholesalers incl. KaDeWe (GER) & Selfridges (UK).• Strong understanding of processes and procedures allowed me to offer and help implement many constructive system- and process improvements, find and fix bugs and to streamline handling of customer service information and order processing and hereby improving efficiency of company output• Manage & allocate workloads, ensure correct levels of resources are available at all times and all duties are performed consistently & responsibly in the appropriate time frame given in KPIs• Responsible to assign and oversee all daily duties & tasks of the Customer Service Officer (see below) and to manage & oversee all inbound CS correspondence for the company• Responsible to give work direction, answer questions regarding customer matters, give guidance and supervision on the correct method of processing transactions and escalations• Monitor and maintain quality and productivity and consistently forward customer feedback to improve and update policies & procedures, conduct random inspections of email replies etc.• Responsible for identifying and managing any issues, come up with effective solutions and advise/present to General Manager, also provide regular updates on workflow and any issues that hinder normal workflow incl. system failures and absenteeism of staff• Ensure to maintain a clean and organized work area, that all machines are functioning correctly and open & close the department or assign person to do so otherwise• Responsible for training new staff and provide ongoing training and testing for existing staff members to ensure everyone is kept up to date

Sydney, Australia

• Follow goal to maximise & optimise customer service satisfaction while keeping most positive outcome/revenue short- & long term for company in mind at all times• Flagging, recording and moving new emails to appropriate folders according to requirements• Answer all customer questions, issues, complaints, requests (email & phone) and reply/advice correctly, fast & efficiently in a unique and positive way to ensure positive outcome and experience for the customer to strengthen relationship and brand loyalty, handle intimate fitting advice professionally• Processing (opening/sorting) of daily mail then action customer returns including exchanges, refunds, return to sender and lost in mail reshipments, wrongly packed items (size, colour, cut, quantity) manufacturing faults and postage refunds• Processing and reconciliation of checks, refunds, chargebacks/ credit card frauds, daily payments and bank transfers efficiently and appropriately (using Access, BPoint, PayPal, ComBank & American Express online) in a timely and accurate manner, potentially blacklist customers• Creating manual orders for customers ordering via the phone or email incl. physical confirmation of stock availability, payment processing and arranging special shipping upon request• Enquire about parcels appearing to be lost in mail with Australia Post (RPI Registered Post International & Insured Post) and claim/process refunds for lost items• Providing a follow up service for any outstanding/ urgent orders/queries, check order status, tracking info and taking ownership to resolve until final resolution is found• Liaising with other department to resolve customer queries e.g. production/ wholesale/ stock)• Create and print backorders from access and ensure all transactions are recorded correctly in CRM system

Sydney. Australia

• Checking and recording daily order numbers, downloading new orders from online platform into database• Checking and replying to customer comments and enquiries of new orders, delivery notes and apply daily changes• Monitor & identifying duplicate orders and payments and fraudulent orders• Respond appropriately by applying payments, replying to customer queries, blacklisting and making delivery notes to prepare orders for print• Split order accordingly (Australia Express, FedEx, local and international orders, Exchanges) and inform warehouse supervisor when orders are ready to be picked• Export into MYOB stock management system• Monitor all procedures & report any issues to IT/GM, define priorities & assist in fixing bugs, optimise & streamline processes to ensure customer orders will be shipped within given timeframe

Sydney, Australia

• Picking stock manually at high accuracy• Mark discontinued and backordered items on customer invoice and report to stock manager• Quality check & packing of individual items/orders in a visually pleasing manner with appropriate marketing material at fast pace• Package orders in appropriate envelopes and boxes, labelling, recording shipping weights, sort appropriately for area to ensure efficient and accurate dispatch/delivery, hand over of mail to Australia Post, FedEx and Couriers• Responsible for receiving stock from manufactures, counting and marking off, stock take of all products in house• Operate heat press safely to apply customer specific logos on garments and promotional products• Keep work area clean, safe and organized, refill stock and report any shortagesAs Team leader then supervise and train staff in all aspects of the day to day operations.

Munich Area, Germany

Oldest apothecary cooperative in Germany and one of the leading companies in pharmaceutical wholesale.• With high accuracy and attention to detail successfully pick orders for customers nationwide• Quality control, restocking of product, stock take

Munich, Germany

One of Europe’s & Asia’s leading computer-media companies who produce and publicise internationally successful print media under the name CHIP, CHIP FOTO-VIDEO, CHIP Test & Kauf.• Editorial work Successfully write editorial content, reply to reader enquiries, analyse competitor’s magazine in regards to promotions & competitions• Competitions Pick winners, draw up notification letter, organize shipments of prizes• Press work Create clippings for press notices, participate in creation of press notification• Office work Organize in-/outgoing mail, create calendar board, update contact database

Certificate Iv, Graphic Design

Diploma, Graphic Design

Certificate Iv, Marketing, Distinction

Hsc / Abitur, German / Biology, 1.8

Certificate Iii, Carpentry/Carpenter