Assist with Information Technology tasks associated with change in company ownership (Century Cycles was purchased by Eddy's Bike Shop in March 2024). Advise customers on purchases of bicycles and accessories. Service Writer - evaluate and recommend services required for tune-ups and other bicycle repairs. Receive orders at the headquarters store and stage inventory to be sent to satellite stores.

Manage all aspects of computer technology, including in-store hardware and communications infrastructure, Internet service providers, website, point-of-sale and inventory systems, telephone systems, email marketing, social media presence, events planning and marketing, help desk, and staff training. Manage access to all computer systems for a staff that varied seasonally from 15 to over 50 employees. Duties also include purchasing and receiving, online order processing and fulfillment, and in-person customer sales as needed. Reports directly to company owner/president. • Implemented a cloud-based point-of-sale and inventory system that provided more reliable access with lower hardware costs, better ease-of-use for staff, better customer relationship management and reporting, better inventory control, and synchronization with website inventory status. • Implemented a voice-over-IP (VoIP) telephone system that reduced ongoing phone expenses to one-fourth of the previous cost. • Implemented internal email communications, document sharing, teleconferencing, and calendar functions using Google Workspace, providing cloud-based reliable access for all staff from a variety of desktop and mobile devices. • Maintained website using a content management system and grew online sales over 2,200% over a ten-year period. • Grew email subscriber base to over 20,000 customers with an average open rate of 18%. • Streamlined purchasing processes to better utilize bulk discounts and minimize inbound freight costs. • Managed online presence with an average 4.8-star review on Google and Yelp.

Designed and implemented web applications to meet client requirements, working with teams of three to six fellow staff and client representatives, including other developers, graphic designers, and project managers. • Developed custom content management systems to allow high-profile clients to maintain their own websites. • Maintained and developed enhancements for a website for a major financial company to provide daily online investment results for their clients.