Mae Charef Email & Phone Number

Lyon, Fr

Madrid, Community Of Madrid, Spain

Madrid, Communauté De Madrid, Espagne

- Successfully managed and resolved a diverse range of escalated customer issues, demonstrating superior problem-solving skills and a customer-centric approach.- Acted as the main point of contact for escalated cases, providing guidance and expertise to ensure efficient resolution and customer satisfaction.- Led a team of 4 associates, providing mentorship, coaching, and support to help them develop their customer service and problem-solving abilities.- Conducted regular training sessions and workshops to enhance the team's knowledge and skills, leading to improved handling of customer escalations.- Developed and implemented process improvements to streamline escalation procedures and enhance team efficiency.

Madrid, Communauté De Madrid, Espagne

- Investigated and resolved a diverse range of escalated customer issues promptly and effectively.- Collaborated closely with various internal departments to identify the root cause of escalated issues and find appropriate resolutions.- Provided regular and transparent communication to customers throughout the escalation process.- Proactively identified patterns in escalated cases and proposed process improvements to prevent future issues.- Received EMEA Customer Advocate Award for consistently exceeding performance targets and delivering exceptional customer support.

Madrid, Communauté De Madrid, Espagne

- Provided first-line support to hosts and travellers via various communication channels, including phone and email.- Handled a high volume of customer inquiries, troubleshooting technical issues, and resolving product-related concerns.- Effectively managed and prioritised multiple tasks, ensuring that service level agreements were met consistently.

- Client Collaboration: Cultivated strong and long-lasting relationships with clients, earning a reputation for professionalism, reliability, and excellence in language services. - Multilingual Project Management: Successfully managed multilingual projects in French, English and Spanish, adhering to strict deadlines and maintained exceptional standards throughout all stages of project execution.- Adaptability and Flexibility: Thrived in fast-paced and challenging environments, adapting swiftly to different subject matters and working seamlessly within diverse cultural contexts. Demonstrated exceptional flexibility in handling last-minute changes and urgent assignments.- Continuous Professional Development: Proactively engaged in continuous learning and professional development to enhance language skills and stay abreast of industry advancements. Participated in relevant workshops, webinars, and conferences to maintain a cutting-edge approach to language services.

Madrid Y Alrededores, España

- Patient-Centered Interpreting: Served as a compassionate and empathetic liaison between patients and medical staff during consultations and medical procedures. - Coordination and Support: Collaborated closely with medical staff and support personnel to coordinate interpretation services for international patients. Assisted in scheduling appointments and managing logistics to streamline the patient experience.- Privacy and Confidentiality: Upheld strict standards of confidentiality and patient privacy while handling sensitive medical information, maintaining the trust and confidence of both patients and medical professionals.- Crisis Communication: Demonstrated a calm and composed demeanour during high-stress situations, such as medical emergencies or unexpected complications, to ensure accurate and clear communication between patients and medical staff.

Madrid, Communauté De Madrid, Espagne

- Listing Verification: Conducted meticulous verification of property listings to ensure they met Spotahome's stringent quality criteria. Verified property details, including descriptions, amenities, photographs, and location information, to provide users with reliable and up-to-date information.- Data Accuracy: Rectified any discrepancies or inaccuracies identified in property listings, collaborating with the content team and property owners to resolve issues promptly. Implemented corrective measures to enhance the accuracy of listings and improve the overall user experience.- Adherence to Guidelines: Assisted in the development and refinement of listing guidelines and quality standards, contributing to the maintenance of a consistent and user-friendly platform.

Master Of Arts - Ma, Conference Interpreting

Bachelor'S Degree, Applied Foreign Languages

Diploma Of Education, Translation And International Relations