Mae Cunningham Email & Phone Number

San Jose, California

Young Rembrandts® Art Classes for ChildrenUnlock Your Child's Potential with the Power of ArtDrawing is the fundamental skill of the visual arts that can - and should - be learned by all children. Young Rembrandts® teaches drawing while developing visual learning skills that give children ages 3½ to 12 an academic advantage in the classroom.Young Rembrandts' unique and proven method was developed by an artist and educator. For over 20 years we have delivered a top quality classroom experience that is fun, engaging and educational. Visit our Student Showcase, find an art class, or just browse our site to Discover The Power of Drawing ™!"The future belongs to a very different kind of person with a very different kind of mind- creators and empathizers, pattern recognizers and meaning makers. These people- artists, inventors, designers, and big picture thinkers will now reap society's richest rewards and share its greatest joys."- Daniel Pink "A Whole New Mind"

Responsible for overseeing Payroll, Human Resources, Accounts Payables and Receivables. Supervised andcoordinated the affairs of the company.

Facilitated new hire and refresh training, effectively communicating new or altered processes including the instructionof tools and applications.* Assessed agent performance, providing detailed, clear and professional feedback for Manpower and Cisco teams.* Developed materials to support ongoing training, utilizing team assessment results and feedback.* Assisted agents with career path within Manpower onsite at Cisco; facilitate mentoring for new and existing agents.* Supervised agents to remain on task and productive by monitoring and assisting with questions and guidance toensure the overall highest quality of work.

Booked and invoiced service orders, auditing orders to satisfy all business and SOX requirements.* Managed and updated Clarify Call Management System database.* Performed extensive data entry on several applications including Oracle.

Provided administrative support to executive staff and associates; typed lease contracts, proposals, scheduledmeeting and arranged travel.* Created marketing brochures, site plans and maintained company website and content.

Coordinated and scheduled appoints for 2 hygienists, averaging 8-12 patients daily.* Greeted in coming patients and checked out patients after treatments. Answered incoming calls (8 lines).

Provided support for 12 agents and Office Manager.* Prepared letters of intent, proposals and leases. Greeted clients and answered incoming calls (8 lines).

Developed and presented training instruction on a variety of software tools.* Trained all new hires in 9 regional and international call centers including over-the-phone training for improvedresponse to and resolution of customer issues.* Trained over 200 new hires on company processes and procedures and phone skills improving productivity andcustomer satisfaction ratings.* Created and maintained web pages for Global Customer Support Center processes.* Compiled and updated training manuals and composed scripts; narrated and appeared in 5 company training videos.