Mae Lim Email & Phone Number

Singapore

White Paper Communications (WPC) is a one-stop marketing services provider. Provide customs service to clients, creating marketing strategy and plans, facilitating the executions and delivering real results, all based on the tested and proven ABC (Analyse, Brand & Communicate) approach. Offering service to a list of reputable clientele, both local and international including UOB, RHB and Children’s Cancer foundation etc…• Handle customer complaints and enquires• Approach potential clients through calls and regular meetings to secure business opportunities• Work closely with project management team for smooth operation• Accurately and timely handles quotation requests• Proactively coordinate with internal project management team on all project matters• Follow up with clients on outstanding payments

Singapore

DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Great China, Southeast Asia. As a bank born and bred in Asia, we are wellpositioned as your partner to capture opportunities across the region. • Enhance customer service by interacting, greeting and servicing customers, promoting products and services. • Handle customer complaints or refer to appropriate person in line with the escalation procedure • Accurately and timely handles counter transactions and general referrals.• Actively manage customer queue and guide customers to appropriate service point. • Audit and Compliance perform all banking activities in accordance to internal and external regulatory requirements. • Assist to coach & train staff when required.• Perform relief duties at other branches when required. • Ensure that merchandising material displayed in accordance with guidelines set out by Group Marketing and that banking holders are regularly filled. • Responsible for housekeeping / cleanliness of banking hall, self-service banking lobby and back office area.• Participate in team initiatives and bank’s related activities. Key Achievements • Customer Focus - Builds a “customer first” culture within DBS and delivers proactive service to exceed customer expectations. • Performance & Results Orientation - Take accountability for results achievement and issue resolution to enhance performance within DBS.• Innovation & Change Management - Embraces the changing environment and constantly thinks creatively to address current and anticipated business needs. • Teamwork - Works collaboratively with others to achieve shared outcomes and contributes towards building a collegial teamwork environment in DBS. • Professional Excellence - Acts with integrity and professionalism to promote DBS reputation as a sound well managed Aisan Bank.

Singapore

Emerson Process Management Asia Pacific is a leader in business automation; empowering production, processing and distribution in the chemical, oil & gas, refining, pulp & paper, power, food & beverage, pharmaceutical and other industries. Emerson combines superior products and technology with industry-specific engineering, consulting, project management and maintenance services. • Provide single point customer service support to sales channel & assigned customers. • Review orders handed over by Sales according to established guidelines before order entries.• Checkpoint review and update for Customer and Vendors, due diligence information expected to maintain detailed records of compliance activities; keeping computer databases and written documentation updated to reflect current processes and new changes. • Execute order related to pricing, discounts, commission, change order & others according to established guidelines.• Update order status in the order management system. (J.D Edward System (JDE) & Oracle Application II) • Prepare bi-weekly sales and material delivery reports • Work closely with Sales offices, factories & internal functions to resolve problems associated with orders. • Ensure timely delivery of customer requests, resolve customer complaints & achieve shipment targets.• Implementation & measure key result areas to improve efficiency & effectiveness of operation.Key Achievements• Reduction customer complain • Ensure prompt on time delivery (Inclusive communication with factory)• Quality issue resolve promptly • Maintain detailed records of compliance activities in a database

Asia Pacific

Kalzip, a Tata Steel Enterprise born of German engineering and technology, is a major Corus brand of aluminium standing seam profile sheets providing solutions for external building envelopes, encompassing roofs, facades and sustainable construction. • Supervise team of 3 Customer Service Officers • Prepare monthly sales and invoicing forecasts, material delivery reports • Delegate incoming regional orders amongst team members • Control and maintain proper regional order documentations • Assist in order processing through system • Coordinate after sales activities and delivery schedule internally with various departments and externally with clients • Assist Commercial Manager with testing new features in Navision system• Coordination on all marketing issues related to literature, corporate gifts, advertisements, seminars and exhibitions Key Achievements• Constantly improvising and improving regional order processing workflow • Established as a team-player in people-oriented organization, honing customer servicing skills in challenging environment towards achieving corporate goals • Experienced team leader with ability to manage cross-functional teams and initiate multidisciplinary projects• Achieved high level of customer satisfaction through constant monitoring and communication• Resolved teething issues through communication and coordination with internal departments

Singapore

Incorporated in Singapore between 1997 in the business of waste management in industrial and commercial industries, specialising in hazardous and non-hazardous waste. • Handle customers’ call and sales enquiries• Prepare daily marketing documentation• Issuing of documents and liaising with logistics on daily operations • Updating of inventory details of daily production • Prepare monthly sales forecasts and reports• Monitor inventory against sales orders • Handle high volume of client requests to achieve required KPI • Manage customer account database and perform customer verifications • Process applications, orders and requests from customersKey Achievements • Improved customer satisfaction and enhanced the company brand name through attentive customer care management • Prompt response and resolution of customer inquiries and complains

Singapore

Holding company of Soo Kee Jewellery (SKJ), a contemporary jewellery chain store with operations in Singapore and Malaysia.• Supervise team of 10 Customer Service Officers• Handles customers’ after sales enquiries• Prepare daily and monthly sales report to Management• Monitor staff’s daily and monthly sales performance• Schedule staff work timetable • Monitor inventory against sales orders • Coordinate International Jewellery Exhibition/Events in Singapore and MalaysiaKey Achievements • 2005 Excellent Service Awards – Silver Award for Outstanding contribution and commitment to excellent service. • 2004 Outstanding Sales Performance Award (7th)

Singapore

Founded in 1978, Riccino established itself as a designer and manufacturer of well made ladies shoes.• Retail sales• Handle customer enquiries

Diploma In Marketing Management, Marketing/Marketing Management, General

Modules: Principles of Management, Elements of Economics, Business Statistics, Business Accounting, Principle of Marketing, Marketing.

Gce “O” Levels

Leadership training camp, school prefect and class monitor (1994 - 1998)