Mae Marino Email & Phone Number

London, Gb

Brentford, England, United Kingdom

Brentford, England, United Kingdom

- Managing customer inquiries related to service jobs through various communication channels such as phone calls, email, service portal, and reception.- Employing internal systems to support customers in tracking order progress, conducting stock checks, processing payments and returns, and generating and delivering invoices.- Oversight of Prorepair, Tier 1, and personal inboxes to ensure timely responses to customer needs.- Simultaneously handling administrative responsibilities and assuming reception duties for two days per week.- Regularly updating information on service jobs.- Coordinating with suppliers on matters such as warranty, chargeable repairs, and spare parts.- Collaborating with the warehouse to efficiently dispatch service jobs to and from customers and suppliers.Implementing effective problem-solving strategies in response to mistakes.

Brentford, England, United Kingdom

- Greeting visitors in-person or through phone/email with a focus on delivering exceptional customer service.- Assisting in the seamless daily operations of the reception area.- Cultivating positive interdepartmental relationships by directing customers to the appropriate contacts, taking messages as necessary, and ensuring timely follow-up.- Executing miscellaneous warehouse responsibilities, encompassing scanning for collections, van orders and web orders, picking the correct items for orders, and packing orders, repair jobs, and returns.- Oversight of scheduled collections with couriers, documenting pertinent details for internal record-keeping.

Remote Work

- Generated new blog ideas and curated posts on social media for a startup matchmaking app.- Used Photoshop and Canva to create compelling visualisations to target customers.- Completed competitive research and benchmarking to further understand target audience, goals and potential investors- Leveraged data to understand what works well on social media to improve engagement rate.- Managed a small team to deliver leaflets across high-traffic areas in London.

Notting Hill, London, England, United Kingdom

- Primary responsibility is to develop and deliver product knowledge and support to customers regarding CBD merchandise as well as handle any customer feedback via email or phone.- I consistently upheld regulatory standards using my ability to maintain records and provide high-level feedback to management.- I react quickly to unforeseen circumstances and identified the proper escalation pathway.- I have implemented several additional processes to drive profitability such as :Engaging customers and new prospects on social platformsPlanned and executed targeted photoshoots for company products- Actively managed stock levels by ordering stock from suppliers and maintaining electronic records of all inventories.- Created invoices for financial management.

Notting Hill, London, England, United Kingdom

- Attended tradeshows to give product presentations and network with market leaders.- Took care of back of house tasks such as; labelling CBD oils & balms, weighing CBD tea and stamping the companies signature on bags.- Managed an Instagram account to help boost target audience.- Worked with a small team and used my initiative when needed.

High Street Kensington, London, England, United Kingdom

- I balanced shopper satisfaction with varied store upkeep tasks including:Replenishment of stockroomsSupervision of changing roomsCleaning maintenance on shop floor- Arranged store visual map and floor moves.- Showcased displays of upcoming releases- Assisted with general new starter demonstrations and trainings.

Harrods, London, England, United Kingdom

- Commercial direction on the shop floor.- Maintained attractive merchandise displays ensuring strategic placements of products to -maximisepurchases.- Provided business insight about upcoming trends and releases to customers.- Processed deliveries efficiently.- Achieve daily targets.Gained valuable brand knowledge.

Portobello, London, England, United Kingdom

Please refer to Size? Harrods.