Mae Shepherd, Mha, Phr Email & Phone Number

San Lorenzo, CA, US

Oakland, California, United States

Oakland, California

-Resolved issues and inquiries from plan participants regarding healthand welfare benefits and deductions through telephone, email andin-person interactions.-Trained new team members in policies and procedures and offeredinsight into best ways to manage job tasks and duties.-Performed benefit calculations, including minimum required, retirementand.

Oakland, California, United States

Workplace safety advocate. To ensure that colleagues and peers are aware of ergonomics. To prevents work place injuries such as Musculoskeletal Disorders.

Oakland, CA

-Manage the evaluation, planning, and administration of the various employee benefits programs, including retirement; assess effectiveness of programs in meeting overall strategic objectives, and oversees the development and implementation of changes and improvements to benefits programs.-Counsels physicians on plan provisions and administrative procedures.

-Managed administrative processes by performing accounting functions and processing invoices. -Streamlined daily operations by preparing correspondence, managing records, and providing inventory management.-Enhanced awareness of safety standards –minimized risk and amplified customer satisfaction.-Help client obtain fitness goals and keep training charts.

San Lorenzo, CA

-Directed the daily operations of a high volume bank, servicing over 1000 customers per week. -Managed a staff of 12 in the areas of sales and customer service, cash management, employee relations, sales forecasting, promotions, and security.-Ensured that loan policies and procedures were followed in accordance with regulatory agencies and internal.

San Lorenzo, CA

-Provided a full range of banking services to clients with an emphasis on business products. -Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities.-Consulted business owners about cost-effective payroll and merchant services. -Established, maintained, and updated files, databases, records, and/or other documents.

San Lorenzo, CA

-Extensive knowledge of lending policies, practices, compliance, and underwriting criteria. --Experienced processing collateral loans, unsecured personal loans, asset based loans, and mortgage based loans. Counseled clients in the selection of financial products in order to meet their financial planning and banking needs. -Responded to clients regarding.

San Lorenzo, CA

-Provided prompt quality customer service along with support to bankers and store management.-Performed wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. -Solicited new accounts.

San Lorenzo, CA

-Introduced customers to new products and services, and generated leads for other members of the sales team to close while handling cash transactions.-Responsible for maintaining and balancing a cash drawer. -Under direct supervision, processed customer transactions within established guidelines. -Identified and made sales referrals, recommended alternate.

Master’S Degree, Health/Health Care Administration/Management

Bachelor’S Degree, Health/Health Care Administration/Management

Minor in Business Administration.

General Studies