Mae Simpkins Email & Phone Number

Atlanta, GA

• Train new hires and assist level 1 agents on company’s products and services, as well as operational changes
• Manages 75-100 customer accounts daily, each worth a maximum of $100k
• Data entry across various systems including Episys Quest, CRIF ACTion, Visa CATS and PayLogics
• Support special projects, such as Weekend telecommute support for the Member Care Center and Card services
• Processes auto, personal and credit card loan requests and requirements for review and decision making
• Consult with leadership as a customer advocate to optimize efficiency and promote overall member satisfaction

Gainesville, Florida Area

• Executed daily store operations – procurement, customer service issues, vendor relations and repair submissions
• Led a team of 24 associates in several locations within the FL West district in managing weekly sales of $100,000
• Managed vendors, such as Pepsi and Budweiser, tracking 100% of assets during direct store deliveries
• Expedited procurement and distribution of grocery inventory and general merchandise at store level
• Maximized second quarter profits by 7% by efficiently managing product and developing associates
• Increased customer satisfaction by 5% in two fiscal periods through the national online customer survey

Pensacola, Florida Area

• Actively managed food production in a team setting within an urgent and fast-paced environment
• Oversaw verification procedures to assure all food and team members are in compliance with safety standards
• Adapted quickly to cash handling procedures in the work environment while maintaining the effectiveness of orders
• Assisted the manager to conduct interviews during the hiring process and provide on-the-job training to new hires
• Supervised team staff in inventory, stocking, shrinkage, cleanliness, food production and accuracy during peak times

Certification In Mixology, Beer And Wine

Bachelor Of Science - Bs, Communication And Media Studies