• Deliver after sales service to clients• Interacts with clients on call and/or email to trail their business requirements and work in conjunction with them to deliver ROI• Continues accounts review with Sales and other functions to reinforce the service strategies• Conduct online trainings to outsourced Telemarketer• Develop call scripts for telemarketer's use with lead generation and qualification timely• Increase the client base and supervise telemarketers in persuading the customer to buy the organization's product and services.• Assist the Events and Marketing Manager in organizing events and promotional activity.

• Provides individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction• Focus on CSAT and FCR scores• Handles billing issues such as bill discrepancies, charge offs, late fees etc.• Provides training to new hires.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.• Exercised strong interpersonal communication skills with customers and department personnel.• Managed multiple priorities and maintained effective results in a quota driven workplace.• Assisted original equipment manufacturer customers with products such as printing, and determining technical issues.• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities• Consistent top seller