Maegan Mayo, Mba, Amp Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

Richmond, Virginia Area

Created and revised procedures based on business needs and gathered information from subject matter experts to ensure accuracy of procedures.• Created 15-plus mortgage procedures and redesigned/updated 150-plus mortgage procedures• Recognized as top technical writer in a team of 15 and consistently maintained client feedback and quality assurance scores of 100%• Selected to join Investor & Regulatory Adherence – Partnered with business segments, Compliance, Risk, and Legal to identify and remediate key risk, compliance, and data quality issues• Managed multiple projects simultaneously; defining and negotiating SLAs• Interviewed and worked directly with subject matter experts to document and improve processes and procedures• Ensured the accuracy of documents maintained in the repository through annual attestation

Richmond, Virginia Area

Facilitated collaboration between risk and business partners as well as senior management to identify opportunities for improvement, perform root cause analysis, and assist with the remediation of issues. • Analyzed and updated business controls to ensure appropriate safeguards were in place• Performed walkthroughs to ensure the business had adequate processes and procedures in place to effectively identify, monitor, and manage risk• Developed and maintained close working relationships with business partners, senior risk officers, compliance/SOX partners, and senior management• Enhanced visibility of complex processes by developing process flows to help reduce inefficiencies and identify operational gaps

Richmond, Virginia

Coordinated Bankruptcy Quality Assurance projects and processes and created and maintained inspections on high-risk processes within the Bankruptcy business segment.• Trained and oversaw analysts and off-shore partners in Bankruptcy QA inspection processes to ensure that accuracy rates were maintained at or above 97%• Produce weekly/monthly reporting decks that provided management and business segments visibility into inspection results for process management and trend analysis• Facilitated internal audits and external Federal and investor audits resulting in top ratings • Created and maintained Bankruptcy and Foreclosure QA procedures to ensure adherence to corporate, federal, and investor regulations

Richmond, Virginia

Evaluated compliance adherence through testing; reviews of 10+ Business Segment processes; and analyzing data, reporting results, and trends to ensure that accuracy rates were on or above 97%• Developed 5+ inspections around Business Segment processes to ensure processes met internal, investor, and Federal requirements• Trained and oversaw SunTrust’s international counterparts in performing inspections• Coached teammates, supervisors, and manager on proper procedure writing techniques • Coordinated with team supervisors and manager to develop weekly team meeting agendas• Recorded and maintained weekly team meeting minutes that were distributed to all teammates• Recruited to write procedures and create process flows for audit purposes that aided SunTrust in passing Federal and investor audits• Rewrote and edited 50+ existing team procedures and created 15+ new procedures• Created process flows for all new and existing procedures that aided managers in identifying process gaps and potential areas of business risk• Developed the official Bankruptcy and Foreclosure Quality Assurance Banner

Richmond, Virginia Area

Ensured compliance with Federal, state, and SunTrust polices through writing and updating Business Segment procedures. Clarified intricate processes through the creation of process flows.• Recognized as a top intern for writing and editing procedures• Located gaps between SunTrust policies and Business Segment procedures to redesign 15+ procedures• Enhanced visibility of detailed processes by developing process flows in Microsoft Visio• Developed and maintained lasting partnerships with subject matter experts, procedure owners, and Business Segments

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Alpha Pi Chapter of Alpha Epsilon Lambda, Graduate Honor Society

Bachelor Of Science (B.S.), Writing, Rhetoric, And Technical Communication; General Business Certificate

Activities and Societies: JMU Student Chapter of Society for Technical CommunicationPresident's List, Fall 2012 Dean's List, Spring 2012.