Maegan Mayo, Mba, Amp Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

Richmond, Virginia Area

• Created and revised procedures based on business needs and gathered information from subject matter experts to ensure accuracy of procedures.
• Created 15-plus mortgage procedures and redesigned/updated 150-plus mortgage procedures
• Recognized as top technical writer in a team of 15 and consistently maintained client feedback and quality assurance scores of 100%
• Selected to join Investor & Regulatory Adherence – Partnered with business segments, Compliance, Risk, and Legal to identify and remediate key risk, compliance, and data quality issues
• Managed multiple projects simultaneously; defining and negotiating SLAs
• Interviewed and worked directly with subject matter experts to document and improve processes and procedures

Richmond, Virginia Area

• Facilitated collaboration between risk and business partners as well as senior management to identify opportunities for improvement, perform root cause analysis, and assist with the remediation of issues.
• Analyzed and updated business controls to ensure appropriate safeguards were in place
• Performed walkthroughs to ensure the business had adequate processes and procedures in place to effectively identify, monitor, and manage risk
• Developed and maintained close working relationships with business partners, senior risk officers, compliance/SOX partners, and senior management
• Enhanced visibility of complex processes by developing process flows to help reduce inefficiencies and identify operational gaps

Richmond, Virginia

• Coordinated Bankruptcy Quality Assurance projects and processes and created and maintained inspections on high-risk processes within the Bankruptcy business segment.
• Trained and oversaw analysts and off-shore partners in Bankruptcy QA inspection processes to ensure that accuracy rates were maintained at or above 97%
• Produce weekly/monthly reporting decks that provided management and business segments visibility into inspection results for process management and trend analysis
• Facilitated internal audits and external Federal and investor audits resulting in top ratings
• Created and maintained Bankruptcy and Foreclosure QA procedures to ensure adherence to corporate, federal, and investor regulations

Richmond, Virginia

• Evaluated compliance adherence through testing; reviews of 10+ Business Segment processes; and analyzing data, reporting results, and trends to ensure that accuracy rates were on or above 97%
• Developed 5+ inspections around Business Segment processes to ensure processes met internal, investor, and Federal requirements
• Trained and oversaw SunTrust’s international counterparts in performing inspections
• Coached teammates, supervisors, and manager on proper procedure writing techniques
• Coordinated with team supervisors and manager to develop weekly team meeting agendas
• Recorded and maintained weekly team meeting minutes that were distributed to all teammates

Richmond, Virginia Area

• Ensured compliance with Federal, state, and SunTrust polices through writing and updating Business Segment procedures. Clarified intricate processes through the creation of process flows.
• Recognized as a top intern for writing and editing procedures
• Located gaps between SunTrust policies and Business Segment procedures to redesign 15+ procedures
• Enhanced visibility of detailed processes by developing process flows in Microsoft Visio
• Developed and maintained lasting partnerships with subject matter experts, procedure owners, and Business Segments

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Alpha Pi Chapter of Alpha Epsilon Lambda, Graduate Honor Society

Bachelor Of Science (B.S.), Writing, Rhetoric, And Technical Communication; General Business Certificate

Activities and Societies: JMU Student Chapter of Society for Technical CommunicationPresident's List, Fall 2012 Dean's List, Spring 2012.